Customer Service Sales

Brittany Eason

919-***-**** ***********@*****.*** 3834 Volkswalk Pl Raleigh, NC 27610

EDUCATION

NORTH CAROLINA CENTRAL UNIVERSITY Dec 2013

Bachelor of Business Administration

Concentration in Management

OBJECTIVE

To work full-time for a company that develops individuals and fosters teamwork. A professional job where I can apply my strong work ethic, business operations experience, and customer service skills to make a value-add contribution and learn Supply Chain, Project Management and/or Human Resources.

WORK EXPERIENCE Raleigh, NC

PennyMac Loan Services Nov 2020-Present

Home Loan Specialist

Handle routine calls, emails, and/or chat responses

Data Entry

Initiate third party orders

Customer Service

Interacting with multiple departments to expedite processing and/or issue resolution

S.T. Wooten Corporation Garner, NC

Customer Service Rep June 2019-August 2020

Keyed in and scheduled customer data into software application

Customer Service

Dispatch

United States Postal Service Garner, NC

Rural Carrier January 2014-June 2019

Deliver Mail daily Monday to Saturday averaging 180 deliveries

Provide customer service

Manage parcels

Knowledge of USPS rules and regulations

Wal-Mart Corporation Durham, NC

Sales Associate May 2011-January 2014

Safe handling of cash and credit card transactions

In-person customer service and over the phone assistance

Inventory management

KEY SKILLS

Systems – MS Word, Excel, PowerPoint, Access

Communication

Interpersonal

Leadership

Prioritization/Time Management

Learning Agility

Adaptability

REFERENCES AVAILABLE UPON REQUEST

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