Epic ATE Consultant

Kathy Llano-Sierra

www.linkedin.com/in/kathy-l-**7a23a

Email: **********@*****.***

Ph - 707-***-**** - Cell - 317-***-****

A growth focused professional with experience in office administration, customer service, managed care, provider relations, non-profit, credentialing accreditation, medical terminology, and Epic EHR / registration.

EXPERIENCE

CSI Healthcare IT

https://thecsicompanies.com/healthcare-it/

Epic ATE Support, Charlotte, NC 03/2017 – Now

-Effectively demonstrated the workflow to registration of inpatient, outpatient and clinical visits to achieve 100% reimbursement for each encounter billed.

-Explained the pre-registration, registration, inpatient, surgical, post operational, hospital bed stays, and discharge workflows consistency with coding and the revenue billing cycle for a 100% return on all service provided.

Kailo Healthcare Solutions

IT / Epic Help Desk Analyst, Winston Salem, NC 08/2016 – 02/2017

-Received and responded to approximately 30-80 callers per day regarding Desk tops, Thin Clients, and Lap tops to give administrative product rights at 10%.

-Verified security clearance levels for the system at 10%.

-Used Service now ticketing system to provide client telephone and remote support including problem resolution, escalation and tracking at 50%.

-Trouble shooting computer, printer, network connections at 10%.

-Pushed, transferred licensed software to selected accounts at 10 %.

-Assisted callers with Epic registration, encounter closing and pre-surgical and post-surgical. issues associated with charges and duplicate medical records at 10%.

Frontier Healthcare & Billing Service, LLC, Charlotte, NC 01/2015 – 11/2015

Credentialing Specialist (Contract)

-Completed managed care and governmental credentialing/re-credentialing enrollment applications and facility contracts with a 100% accuracy rate upon first submission.

-Maintained daily billing reports to determine re-bill claims, releases and write offs from various insurance companies including Medicare and Medicaid.

-Utilized and maintained databases at 100% for internal use of PECOS, CAQH, NPPES, and DEA, for the most current information for groups and practitioners.

-Successfully completed a learning tool for Office Managers at surgical centers to use and receive 79 -100 % when credentialing providers and certifying new facilities.

Zotek Partners, Indiana, IN 02/2014 – 08/2014

Credentialing Specialist (Contract)

-Credentialed and managed profiles for groups of Anesthesiologists and Certified Nurse

Anesthetists with 100% accuracy and completion rate before date of hire.

-Utilized and maintained databases such as CAQH, NPPES, and DEA, regarding the most current information for groups and practitioners.

Ajilon Staffing Agency, Indiana, IN 03/2013 – 12/2013

Credentialing Specialist (Contract)

-Credentialed, re-credentialed, and managed 196 provider profiles for providers at a major hospital facility providing 100% accuracy and completion rate upon hire.

Verified provider status with all insurances in and out of area, for services provided.

As an Eligibility Specialist verified all licensing and State identification numbers were current for each provider’s specialty.

-Used Real-time eligibility data bases to determine current Medicaid and Medicare status for patient and provider.

SKILLS

Microsoft Office Budget Planning

Managed Care Electronic Health Records

Service Now Enterprise Platforms

Vendor Accounts Call Center

Medical Terminology Internet Security

Technical – Phones / Printers

EDUCATION

Hillcrest High School, Diploma General Studies, Dalzell South Carolina

The Bryman School, Medical Office Management / Medical Assisting, San Francisco California

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