Patient Access Representative
Resume:
Nora Brooks
North Charleston, SC 29405
adi4qb@r.postjobfree.com
Objective
To collect each patients demographics, medical history, insurance and billing details, while providing a professional and friendly first point of contact for health care services. It is also my goal to be a dependable asset to my fellow team members to insure complete patient satisfaction.
Experience
July 2019 to Present
Patient Access Change Healthcare North Charleston, SC
Duties include but were not limited to scheduling and verifying new and existing patient demographics in Aprima, while following federal compliance. Other responsibilities included but were not limited to noting medical history, forwarding prescription refill requests, urgent requests for nurse or doctor call backs, and verifying proof of insurance prior to scheduling appointment.
January 2019 to March 2019
Financial Eligibility Specialist Franklin C. Fetter North Charleston, SC
Duties included but were not limited to updating and entering patient information into ECW. Scanning front and back of identification such as ss card, driver’s license,state ID, insurance card, and or passport. Proof of household income used to determine copay mandated by the federal government for sliding fee scale based on income. Other responsibilities included collecting past due and current fees by debit, credit card, check or cash, and posting all payments.
May 2017 to July 2019
Customer Care Specialist Alorica North Charleston, SC
Duties included but were not limited to making or receiving calls from customers with damaged, lost, or partial orders, and refund requests. Excellent knowledge products offered and how to order through the eCommerce online store to assist customers that were unfamiliar with the online ordering process.
February 2014 to March 2017
Home Heath Assistant CLTC North Charleston, SC
Duties included but were not limited to helping a wheelchair bound patient with personal care such as bathing, dressing, and grooming, and bill payment in addition to meal preparations, scheduling and escorting them to and from doctor’s appointments, laundry, and other household chores as needed.
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