Desktop Support Back Office

Nicole Sutton

** ***** ***** **** *** * St. Charles Mo 63303

314-***-****

************@*****.***

https://www.linkedin.com/in/nikkisutton/

Information Analyst looking for a position that is rewarding to any business that I can apply technology skills with. Passionate, Customer Service driven I.T. professional with a background in I.T. support in large scale environments.

Skills

Application Support, Customer Support, Remote Support

Service Now/ Jira Ticketing System Experience

Remote Application Support

Micros POS / NetSuite POS (SQL knowledge)

Desktop Support

Mobile device support - iPhone

Experience

[APRIL 2013] – [SEPTEMBER 2020]

Information Analyst I and II / Delaware North, Buffalo NY

While working remotely in St. Louis

Provide excellent customer service while delivering and supporting a wide range of hosted and on property applications. Position will cover weekend and some evening hours. Works closely with internal and vendor resources to:

• develop implementation configuration standards for new and existing applications.

• provide Level 3 help desk support (break fix) for all production environments to resolve problems.

• deploy and support applications to meet departmental and business objectives on time and on budget.

Maintains currency and compliance of system environments – keeping current of changes for vendor, security and platform releases.

Follows change and incident management processes.

Project Coordinator for new and existing projects.

Efficiently communicates internally to team, management and vendors..

[APRIL 2010] – [APRIL 2013]

IT Administrator / Delaware North, Busch Stadium, St. Louis MO

-Reporting business critical issues back to Corp HQ

-Doing Hardware support for both locations. Maintaining the Database for Micros/Retail Pro/NetSuite POS at Busch Stadium and Quest/Retail Pro/NetSuite POS at Edward Jones Dome it involves menu item changes, fixing programming issues, checking terminals for issues.

- Setting up the Micros/Retail POS database for start of opening day

-Installing windows updates and routine maintenance to the servers

-Asset tracking for network jacks, point of sale, and network configuration

-Receive quotes from multiple vendors

- Doing Basic IT for back office network printers, share drive, hardware/software support.

- Maintaining security and PCI Compliance at locations.

Education

[2014]

Associates in Network Administration / Missouri Tech St. Louis MO

Maintain a 4.0 GPA

[2000]

General Studies, Computer Science / Missouri Western State College, St. Joseph Mo]

General course work for general studies as well was assisting in a website design.

Activities

I volunteer as a scout mom with my son for the BSA, I also enjoying editing videos and graphic design, I love to always analyze the latest technology and programming.

Contact this candidate