Executive Assistant Customer Care, Administration, Personal Assistant
Resume:
Keleabetswe Sepeng
*******************@*****.***
ID: 890**********
Ga-rankuwa
0208
South African
Female
Single
Setswana, English, Afrikaans
Code B drivers licence
30 days notice
Willing to relocate
Personal Assistant/ Executive Assistant
Determined / Experienced / Professional/ Organised
Primary Skills
MS Office Suite Record Keeping
Internet and Intranet Budgeting
Report Writing Event Management
Project Management Administration
Problem Solving Communication
I am a passionate 31 year old lady and possess a higher national diploma in Business Administration qualification. I worked for Metropolitan Health Group (GEMS) as a Customer care consultant with over 4 years work experience in administration, call centre, events management, appointment scheduling and report writing.
I am proficient in MS Package, excellent communication skills, good organization skills, problem solving, ability to cope with stress, ability to pay attention to detail, emotional intelligence and patience. The skills and positions highlighted in this profile are indicative of my willingness and desire to take up new challenges in life and will make me an asset to your organisation. I am now looking to further a successful career by working for an innovative and expanding organization.
Education
Matric (Grade 12)
Tsogo High School – 2007
BTech Higher National Diploma in Business Administration
Computer Training Institute (CTI) – 2010
Certificates
Computer Certificate/Call Centre Certificate
31 August 2011
Certificate of attendance-Emotional Intelligence
24 April 2015
Health and Safety Representative Certificate
23 August 2016
The fundamentals of Digital marketing (Google)
26 August 2019
Google Ads Fundamentals
13 September 2019
Employment History
Administrator (Temporary) – Diocese of Pretoria (Anglican Church)
02 April 2019-28 June 2019
Responsibilities:
●Make and receive office calls and making
appointments for the priest.
●Supervise the day to day administrative
operations.
●Capture and submit weekly receipts.
●Updating monthly direct pledges.
●Monthly Compiling of payments or
requisitions on or before the 26th of each month.
●Ensure that each requisition is supported
by required documents and filed per month.
●Proper labeling of files and good records
keeping.
●Writing and circulation of minutes and
communication of all other correspondence.
●Ordering of stationery and all office
cleaning materials
Head of Administrator - Tsautse Bayi Inc
16 July 2018– 31 October 2018
Responsibilities:
●To plan, organize and administer the
activities of Tsautse Bayi Inc office efficiently.
●To capture data and do whatever job is
asked to conduct
●To perform any other duties assigned or
delegated by her immediate supervisor.
●To ensure that the official records are
maintained of members of the organization as well as the board.
●Typing letters and minutes
●Perform general admin including
photocopy, faxing, scanning of documents for staff and mainly for the company director
●Managing directors’ calendar and diary
●To deal with Telephone and email
enquiries, using an email system (e.g. Outlook)
●Filling of documents manually and on
computer
●Ordering of stationery and all office
cleaning materials
●Responsible for entire office management
Administrator- Diocese of Pretoria (Anglican Church)
01 July 2014 to 04 July 2016
Responsibilities:
●Office administration including Typing,
Filing, Faxing, Sending emails
●Manage the church facility
●Compiling company income and expense
●Responsible for petty cash and prepare
monthly statement
●Bookkeeping from cash book to trial
balance
●Managing pastors’ calendar and diary
●Manage church administration
●Ordering of stationery and all office
cleaning materials
●Manage communication system
●Manage day to day issues.
Receptionist- Phenyo In Media Consultancy
04 June 2012 to 27 September 2013
Responsibilities:
●Managing the diary
●Scheduling of appointments
●Data capturing and filing of company
document
●Photo copying, Scanning and Faxing
●Drafting and distributing minutes
●Drafting reports
●Bookkeeping
●Ordering of stationary
●Making travel arrangement
●Housekeeping
Customer Care Consultant-Metropolitan Health Group (GEMS)
01 October 2014 to 29 December 2017
Responsibilities:
●Maintaining a positive, empathetic and
professional attitude toward customers at
all times
●Responding promptly to customer
inquiries.
●Processing application forms and requests.
●Follow up on claims until finding solutions.
●Inform clients the outcomes of their claim.
●Keeping records of customer interactions,
transactions, comments and complaints
●Communicating with customers through
various channels
●Ensure customer satisfaction and provide
professional customer support.
●Acknowledging and resolving customer
complaints.
Call Centre Trainee (Volunteer) - Global Telemarketing Services
03 August 2011- 30 November 2011
Responsible for;
●Answering inbound calls
●Administrative duties
●Telemarketing
●Customer services
●Assisting clients with enquiries
●Handling issues and complaints
References
Contact : Mrs. Joyce Mokone
Company : Diocese of Pretoria
Designation : Supervisor
Contact no : 082-***-****
Contact. : Mrs Sekazile Lephoto
Company : Metropolitan Health Group
Designation : Quality Assessor
Contact no : 083-***-****
Contact person : Choene Makhasa
Company : Phenyo in Media
Consultancy (Pty)Ltd
Designation : Operations Manager
Contact no : 079-***-****
KS
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