Personal Information

Bugra Hasan

Turgutlu Sokak 30 / 8 GOP, Ankara, TURKEY

+90-555-*******

adi4ne@r.postjobfree.com

Date Of Birth; 07.03.1981

Nationality: Turkish, Northern Cyprus

Educational Information

University; Degree on Hacettepe University Department of Health Administration, Jan 2003 – Dec 2007

University; Bilkent University English, Turkish Translation. (up to 2nd year). Dec 1999 – Jan 2000 High School; Aykan College. Jan 1992 – Dec 1999

Personal Summary

Years of experience on IT especially Telecommunications and VoIP bussinesses. Very capable of ensuring the smooth running of VoIP network components and providing IT services that will improve the performance of a company such as “CRM”s, “Project Management” systems and

“Help Desk” solutions. Good knowledge on installation, configuration, maintanance and support of IT, especially VoIP(telecommunications) related systems. Experienced on managing technical support teams, responsbility sharing and escallation of the issues to the correct person or departments. Troubleshooting of “vendor” / “client” related issues and providing relations with their support teams to fix them.

Looking for challenging new positions / projects which will make the best use of my existing skills and experiences also further my personal development. Areas Of Expertise

-Project Management

-IT Management

-IT Support Team Management

-NOC (network operations center) Management

-Resource Management

-VoIP Technician

-VoIP Soft-Switch Administration

-VoIP Infrastructure Configuration, Maintanance and Support

-VoIP Infrastructure/Network Security Administration

-Call(signalling/rtp) Capturing/Analysing

-Technical Support

-Unix(Solaris), Linux(Centos, RHEL, Ubuntu, etc) and Opensource(Asterisk, OpenVPN, etc)

-Windows Based Systems

-Easy To Deploy Call Center Solutions

-Installation, Configuration, Management and Support of Asterisk Based Systems

-Transcoding

-TCP / IP

-DHCP

-LAN / WAN

Equipment / Software

SoftSwitch:

Genband Nextone RSM

Sippy Soft Switch

Voip Switch

Covergence

ZTE ZXSS10-SS1b

ZTE ZXSS10-B200 (SBC - Session Border Controller)

Ribbon Communication vSBC(SWE) & PSX

GW / IP-PBX:

Asterisk Based Solutions (Unified Telephony Solutions, SS/IP-PBX)

- Issabel Project

- Elastix

- FreePBX

- Trixbox

Linksys(Cisco) FXO / FXS Gateways

Audiocodes MP Series FXO / FXS Gateways

ZTE ZXMSG 9000 - Multifunction Gateway

GSM Gateways (FCT)

Cloud Solutions;

- Google Cloud Platform

- Digital Ocean

Network;

- ZTE ZXR10 5900/5900E Series L2/L3 Network Switches

- ZTE ZXR10 8900 Series L2 Network Switches

- ZTE ZXR10 M6000 Series Carrier Grade Routers

- OpenVPN

Certifications;

- Ribbon Communications - PSX35 - PSX Call Routing in IP Environment

- Ribbon Communications – REMS15 – EMS Support

- Ribbon Communications – SBCC20 – SBC Core Support

- Ribbon Communications – RP200 – Ribbon Protect Sales Engineer Professional

- Ribbon Communications – Ribbon Protect Sales Professional Work Experience

Telecommunications Company – TMC Telecom

TMC Telecom was a global voice and VoIP services provider. NOC Engineer; April 2010 – November 2010 (8 months) My Responsibilities;

-Administration of VOIP traffic by using the soft-switches(Voipswitch and Genband Nextone).

-VOIP troubleshooting.

-Administration of Office PBX system (Asterisk Trixbox) and Office network.

-Configuring VOIP rates.

-Managing routes.

-Measuring call quality.

-Interconnections with operators.

-Monitoring the VOIP traffic.

-Testing the new routes.

Telecommunications Company – Base Telekomunikasyon Base Telekomunikasyon was a Turkey based voice and VoIP services provider which is specialised on Call Centers and End Users.

NOC Engineer, Co-Owner; Januarry 2011 – November 2016 (5 years 11 months) My Responsibilities;

-Administration of VOIP traffic by using the soft-switches(Voip Switch and Sippy Softswitch).

-VOIP troubleshooting.

-Managing routes.

-Measuring call quality.

-Interconnections with operators.

-Monitoring the VOIP traffic.

-Testing the new routes.

-Deployment, installation, maintance and support of Asterisk based call centers.

-Training of call center clients.

-Management of NOC team.

-Management of technical support team.

-Planning of VoIP infrastructure and troubleshooting of infrastructure related problems.

-Choosing the infrastructure components.

-Relations with infrastructute component providers. Telecommunications Company – Basetele Communications LTD Basetele Communications LTD. was a VoIP services provider specialised on VoIP wholesale and VoIP termination.

NOC Manager, Co-Owner; January 2012 – November 2017 (5 years 11 months) My Responsibilities;

-Administration of VOIP traffic by using the soft-switches(Sippy Softswitch).

-Management of NOC team.

-Management of technical support team.

-Planning of VoIP infrastructure and troubleshooting of infrastructure related problems.

-Choosing the infrastructure components.

-Relations with infrastructure component providers.

-Planning and deploying termination projects.

-Administration of termination equipment. (GSM Gateways, FXO, FXS) - Relations with termination equipment providers.

-Monitoring.

-Transcoding.

Telecommunications Company – ZTE

ZTE is a China based global telecommunications infrastructure equipment vendor. Core Network Engineer; December 2017 – December 2018 (1 Year 1 Month) My Responsibilities;

Support Turk Telekom for “NGN” project.

Support Turk Telekom for “IGW” project / SBCs (Session Border Controllers) Support Turk Telekom for “NMS” (Network Management System) Support Turk Telekom for “SS”(SoftSwitch) infrastructure. Support Turk Telekom for “LIG” (Legal Interception Gateway) project. Telecommunications Company – BDH Bilisim Destek Hizmetleri BDH (Netaş), provides brand-independent consulting, strategic outsourcing, hardware and support services to small - large enterprises in the information technology field. Telecommunications Specialist; December 2018 – November 2019 (11 Months) My Responsibilities;

Support Turk Telekom for “NGN” Project.

- ZTE SS (Softswitches)

- ZTE TG (Trunk Gateway)

- ZTE NMS (Network Management System)

- DB Servers(Windows/Linux/Solaris, MSSQL/Oracle)

- ZTE L2/L3 Switches

Support Turk Telekom for “IGW” Project

- ZTE SS (Softswitches)

- ZTE SBCs (Session Border Controllers)

- DB Servers(Windows/Linux, MSSQL/Oracle)

- ZTE TG (Trunk Gateway)

- ZTE L2/L3 Switches

Support Turk Telekom for “LIG” (Lawfull Interception Gateway) IT Company – Innova IT Solutions;

Innova is a software developer and integrator in Turkey which provides innovative software solutions and services, covering the entire project lifecycle from consulting, design, application development and integration to support.

IT Consultant; November 2019 – February 2020 (4 Months) My Responsibilities;

- Turkish Football Federation VAR Project.

- Net Insight Nimbra Series

Telecommunications Company – BDH Bilisim Destek Hizmetleri BDH (Netaş), provides brand-independent consulting, strategic outsourcing, hardware and support services to small - large enterprises in the information technology field. Core Network Consultant / Core Network Services Ankara Team Leader; February 2020 – Present My Responsibilities;

Türk Telekom NGN Project

- ZTE SS (Softswitches)

- ZTE TG (Trunk Gateway)

- ZTE NMS (Network Management System)

- DB Servers(Windows/Linux/Solaris, MSSQL/Oracle)

- ZTE L2/L3 Switches

Türk Telekom IGW Project

- ZTE SS (Softswitches)

- ZTE SBCs (Session Border Controllers)

- DB Servers(Windows/Linux, MSSQL/Oracle)

- ZTE TG (Trunk Gateway)

- ZTE L2/L3 Switches

Turk Telekom Legacy IMS Project

Turk Telekom HCS Ribbon vSBC Project

Turk Telekom vIMS Project

Support Turk Telekom for “LIG” (Lawfull Interception Gateway)

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