Service Representative Medical

BENJAMIN REESE

*** **** ***** *******, ** · 229-***-****

*****.***@*****.***

EXPERIENCE

SERVICE DESK TECHNICIAN, SOUTHWELL MEDICAL CENTER – 8/19 TO CURRENT Demonstrate quality communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction. Provide technical assistance and support for issues related to computer systems, software and hardware by phone. Responded to and resolved service ticket requests from end users needing a wide variety of IT support. Setup user accounts, permissions, mailboxes, groups and other server administration tasks.

PC TECH, SOUTHWELL MEDICAL CENTER - 7/10 TO 12/18

Build and deploy new or repurposed equipment for deployment into the user community. Provide front line IT support through phone, email, and desktop using prescribed tools, resources and procedures CUSTOMER SERVICE REPRESENTATIVE, PACIFIC GAS & ELECTRIC – 4/05 TO 11/09 Assisting customers with sales, payments, account and billing questions, complaints, error resolution, and other such inquiries

COMMUNITY SERVICE OFFICER, SAC. CA POLICE DEPARTMENT – 3/01 TO 8/04 Assisted and relieved sworn officer personnel with vehicle tows and impounds, special events or emergency traffic control, traffic and crime reports, and general traffic and parking control. EDUCATION

2019

IT FUNDAMENTALS CERTIFICATION, COMPTIA

1992 - 1993

BUSINESS ADMINISTRATION AND MANAGEMENT, SAC CITY COLLEGE SKILLS

Communication

Conflict Resolution

IOS Proficiency

Self-Motivated

Professional and CompTia ITF certified PC Technician seeking a position that offers opportunity to utilize great technical skills and excellent customer service skills to achieve departmental targets.

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