Support Customer Service
Resume:
Dorion Richardson
**** ****** ******** ****, ******, Ga 30265
********************@*****.***
Professional Summary
Result-oriented, energetic, and enthusiastic professional with experience in multiple roles. Proficient in utilizing technical knowledge to provide support and troubleshooting techniques to clients; consistently recognized for providing an exceptional level of customer service and communication. A self-starter seeking to ignite career with taking the initiative, displays leadership and provides effective support to improve user experience for customers and business users at all levels.
Employment history
IT Support Associate II, Amazon. East Point, Georgia Jan. 2020 – Present
· Provides comprehensive technical support to Virtual Amazon employees worldwide.
· Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
· Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
· Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
Education
YearUp Greater Atlanta, Atlanta, Georgia
Completion Of Pathway, Helpdesk Support/PC Repair, Jul. 2020 Benjamin Banneker High School, College Park, Georgia High School Diploma, Business, Management, Marketing, and Related Support Services, May. 2019
Skills
Inventory control
TCP/IP
Technical support
Microsoft Windows
Active directory
Helpdesk implementation
Microsoft PowerPoint
System Administration
Customer Service
Critical Thinking
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