Network Engineer Service
Resume:
CB
************@*****.***
VANCOUVER, WA
CERTIFICATIONS
Cisco CCNA Routing & Switching
Cisco CCENT
CompTIA Network+
EDUCATION
Associates in Arts Clark College
Cisco Networking Academy
CHRISTOPHER BRIGGS
SKILLS & ABILITIES
Over 7 years’ experience in the IT industry including working closely with Telecommunications and Internet Service Providers. Obtained vast knowledge in managing Mitel/ShoreTel VoIP phone systems, networking and security, experienced in working with a variety of firewalls from different vendors including Juniper Junos and ScreenOS devices as well as FortiGate, and Adtran routers, experienced with setting up and configuring Cisco switches and designing and implementing VLANs as well as managing Ruckus wireless access points. Also have knowlege working with Active Directory, Windows Server, Symantec antivirus software, and some SQL knowlege
EXPERIENCE
Goodwill Industries of the Columbia Willamette Portland, Oregon
Network Engineer 2013- Current
Responsible for testing, configuring, and implementing, new networking hardware and VoIP services.
Responsible maintaining the latest firmware/patches as well as reviewing and updating the configurations for all firewalls, switches, and wireless access points at more than 50 locations.
Responsible for designing and implementing layer 2 and layer 3 network segmentation and firewall policies
Responsible for designing, implementing, and maintaining Mitel/ShoreTel call trees, auto-attendant menus, and call routing with more than 700 phones across more than 50 locations.
Assisted Help Desk operations when necessary and handled help desk escalations
Charter Communications/Spectrum Vancouver, Washington
Retention and Billing Advisor
2008- 2013
Provided customer service in a call center environment for Charter/Spectrum customers in various locations throughout the country.
Provided billing support for customers including reviewing and explaining bills and addressing any service issues or customer complaints.
Assisted customers with basic trouble shooting for their internet, VoIP, and Cable TV services as well as dispatching technicians when necessary.
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