Lean Six Sigma Certification
Resume:
BRENDA BETTS
Raleigh, NC *****
Open to relocation
************@*****.***
linkedin.com/in/brendabetts
Proven expertise and experience within the Information Technology industry. Ability to add value to the organization by collaborating and process improvement in a team environment. Adheres to established priorities regarding tasks and activities and sets expectations to avoid "surprises." Highly organized, task driven, strong attention to detail while completing tasks in a timely fashion. Always working on continuous process improvement methods. Treats problems, issues, and challenges as opportunities for personal development and channels frustrations towards problem resolution rather than negativism. Understands and accommodates diverse viewpoints, motivations, and work styles of co-workers to achieve team collaboration and firm deliverables.
Key skills include:
• Process Improvement • Lean Six Sigma Certified • Jira • Team Support
• Confluence • Problem Solving • Agile • Scrum
EXPERIENCE
ADP 2004 – July 2020
Senior Project Support Consultant
Member of the DevOps Agile team for Application Management. Analyze data and metrics by configuring, maintaining, and generating reports for stakeholders and scrum master. Liaison between cross functional teams to plan, develop, implement, and evaluate activities. Coach implementation team on how to identify best practices and identify any impediments in current processes.
DevOps Agile team for Application Management. Analyze data and metrics by configuring, maintaining, and generating reports for stakeholders and scrum master. Liaison between cross functional teams to plan, develop, implement, and evaluate activities. Coach implementation team on how to identify best practices and identify any impediments in current processes.
Scrum team - daily stand-up calls, sprint planning, sprint review and sprint retrospective. Creating and maintaining user stories and product backlog in Jira and documentation in confluence.
Meeting with stakeholders and product owners to prioritize user stories.
Participate on projects with Senior Leadership team to define what measurable performance target must be accomplished and by when. Identify key metrics and make sure projects stay within scope. Report any blockers that are preventing work to be finished in a timely manner.
Member of a global team that rolled out improved platforms, including the successful completion of Siebel Software, a multi-year implementation effort. Focus of the project was to create workflows in the new CRM system and update documentation for the team.
Minimize team conflicts and increase awareness through effective meeting management.
Coordinate the planning and completion of multiple sprints while working on the Scrum team. Collaborating with other functional teams to focus on business performance that constantly strives to eliminate waste and integrate duplicative processes.
Identify business requirements and align project management to the needs of internal and external customers; apply effective DMAIC methodologies to guide efforts that improves the performance and reliability.
A key driver to my professional success has been applying my communication and interpersonal skills to interact with clients, stakeholders, and business partners. Participate in calls with team members including offshore teams in India needed to help resolve any client issues.
Consistently looks for areas for process improvement and create user stories for requests needed for automation. Keeping processes agile and streamlined by use of SMART goals.
Follow up on issues to make sure they are completed, communicate effectively both verbally and in writing. Proactive and use my knowledge and experience to offer opinions and help answer questions.
Problem solve issues with various internal teams using problem management skills to help determine solutions.
Communicate via email, telephone, Skype for Business and WebEx.
Senior Training Coordinator (2004 -2009)
Direct report to HR Director. Processing employee information and maintaining employee records. Preparing reports for performance data and developing job aides.
Responsible for accuracy of HR information. Working with agencies and overseeing the background check process.
Provided training overview in HR New Hire Orientation. Administrator for Learning Management System. Advise on training methods and content.
Scheduled HR training (Interview Workshop, MSS, Gallup, etc.) Assisted HR with associate onboarding/offboarding.
Worked with stakeholders from various Business Units providing reporting and metrics.
Established relationships with senior leadership and technical teams.
PFIZER, PGRDI, Ann Arbor, MI 2001 – 2004
Senior Business Manager, Business Management Informatics
Worked in the Enterprise Informatics group at Pfizer analyzing data for reporting to HR senior leadership team. Tracked contractor data and conducted new hire orientation for associates. Project support for global initiatives.
Enterprise Informatics Global Portfolio Specialist – Operations
Collected and analyzed data for global reporting for HR Enterprise Informatics.
Worked with the global team to prepare training needed for new procedures within Informatics. Worked on project with cross functional HR teams to streamline new hire process through Ariba.
Managed and reviewed contractor data for all of Informatics globally monthly and provided analysis reports to senior management.
Conducted weekly meetings with each site Local Portfolio Specialists and provided reports and metrics.
Training Coordinator
Organized onboarding training sessions for in new associates in Informatics and maintained training classrooms in all locations.
Align training goals with Business Unit objectives.
Scheduled training classes for instructor led learning and worked on presentations with managers for continuous improvement for associate learning.
Financial Management
Managed local budget and maintained aggregate budget data using Business Objects.
Local budget information- tracked expenditures against budgets.
Maintained close relationship with Finance to ensure that financial strategies and goals are being reached.
Reported - generated reports on all departmental and project related costs.
Project Support
Maintained Enterprise Informatics information in RMI system by adding new projects in/assigning security rights.
Generated reports to senior management and sent notices for non-compliance.
Provided financial data bi-weekly to local HR Portfolio Managers on all projects.
Worked with HR to help define processes and procedures for onboarding new associates.
Coordinated with line management in informatics and business to ensure process strategy is in alignment with site and business priorities.
EDUCATION AND CERTIFICATIONS
Eastern Michigan University, Ypsilanti, MI
Bachelor of Science (BS), in Criminal Law
Six Sigma Certified, Lean Six Sigma Certified, Lean Six Sigma Black Belt Certified
Agile Methodologies Using:
Focus on Performance improvement & Automation
Execute with reliability, stability and superior service
Break down silos and promote cross-functional collaboration
Identify automation opportunities and create User Stories
Takes ownership of the work, collaborates with Recipe Owner to identify solutions to improve flow
TECHNICAL
Siebel CRM, UCM, Skype for Business, Jira, Rally, WebEx, Zoom, CA Service Desk, Clarify, Prism, Dashboard, OneNote, Ariba, BlueJeans, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, MS Visio, IE Explorer, Chrome
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