Sales Representative Service
Resume:
ROSEMARIE SNIDER
CASTLE ROCK, COLORADO
***********@*****.***
Customer Service Representative
Qualifications
I have served clients in different businesses for over 5 years. I started in customer service in a dental office where I had the receptionist/ front desk position. There I scheduled the clients, prepared their insurance, authorized for treatment and collected co-payments. I held a sales representative/customer service representative position for a dental supply company and serviced a four state region through phone and computer communications. Recently, I held a staff coordinator position for over 2 years for a home care business. In this position, I was able to work with the other staff members to complete a goal for increased billable hours and earn a bonus as a team. I enjoy helping clients and collaborating with other staff to fulfill established goals and keep the clients satisfied and happy. Skill # 1
Answer multiple phone line system, handling requests for service, changes in service, billing inquiries, schedule changes.
Matched employees to clients based on knowledge of clients needs and concerns and characteristics of employees, to create quality team relationships for clients. Skill # 2
Demonstrated open and effective communication with managers, colleagues, caregivers and clients to increase sales process for meeting clients needs.
Fielded new client calls for service and chose the best possible match for the new client. Increased the billable sales for meeting team goals. Skill # 3
Create and maintaining of client and caregiver schedules with an emphasis to increase the billable hours.
Monitoring and mediate with correct activity in software system. Resolved conflicts with clients accounts, bills, or schedules and followed up until resolved to the clients satisfaction.
Work History
Staff Coordinator, Home Instead Senior Care, Castle Rock, Colorado 03/2017 to 09/2020 Caregiver, Elderlink Senior Care Agency, Littleton, Colorado 02/2016 to 10/2016 Personal Assistant, Riverside California 04/2010 to 03/2015 Plak Smacker Dental Supply Company, Corona, California 07/2005 to 07/2009 Education
California Baptist University- Bachelor Degree Liberal Studies/ Sociology- Riverside, California Norco Community College- Norco, California
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