Thomas J. Mitchell

**** ******* ****. 513-***-****

Hamilton, Ohio 45015 adi4iu@r.postjobfree.com

INFORMATON TECHNOLOGY

Experienced IT Professional having held many positions in the IT Industry from Operator, to Global Automation Architect. Consulting and providing installation, support and integration software development using industry leading tools to some of the largest companies in the world. Skills Include:

Problem Isolation and Resolution

Architecture Consulting

Vendor Management

Mainfram Assembler, Cobol, Fortran,

PL/1

HPUX/Solaris/AIX/Linux Redhat

System administration

Troubleshooting Programming

Languages

Project Management

C++, Java, Perl, Unix Shell

Windows 20xx Server and Enterprise

Server Installation and Support

Oracle/DB2/MSSQL

EXPERIENCE

Tech Data, Clearwater, FL August 2000 – February 2020 Sr. IT Support Technician, January 2010 – February 2020 Provide 2nd level Vendor Software Support using Micro Focus System, Application, and Network Management and Automation Tools, to large global IT companies. Products supported included Operations Manager (i), Network Node Manager, Application Lifecycle Management/Quality Center, Project and Portfolio Management, Structured Data Manager. Windows 20xx and Linux System Administration/Installation and Configuration of Enterprise Applications.

Supported and debugged client code written in multiple languages including Java, C, C++ and Perl.

Managed Vendor interaction with clients for providing Lab support and hot fixes.

Provided Architecture and Integration consulting ASMPS clients of Micro Focus.

Managed and supported database instance in Oracle and MSSQL Sr. Delivery Consultant, August 2000 – January 2010 Provided project management, vendor management, product delivery, installation, and configuration services to large companies nationwide.

Developed custom code for integrating Hewlett Packard Network and Systems Management products into a new vendor product for automating ISP/ASP platform support. Thomas J. Mitchell 513-***-**** Page Two

Developed and supported custom code to allow for automated documentation of system configurations, and to generate HP Operations Manager templates and conditions from excel spreadsheets.

Managed Vendor Product Installation and configuration projects for large corporations utilizing Hewlett Packard Software.

Developed and Implemented Standards for custom code requirements to call external automation tools and subroutines.

Installation and support of Windows 7,8 and 10 Windows Operating Systems and Client software.

Windows 2012/2016 and HPUX, Solaris and Linux System Administration/Installation and Configuration of Enterprise Applications.

Installed and configured databases using Oracle and MSSQL Procter & Gamble, Cincinnati, Ohio

Automation Analyst/Architect, Feb. 1992 – Aug. 2000 Job Scope: Provide System and Network Automated Solutions to the Network, System, and Application Control teams, worldwide.

Designed, developed and implemented Global Remote Operations tools allowing for follow the sun operations of three large corporate, and smaller plant based data centers.

Designed and implemented automation integration, and quality assurance standards for custom in house written tools, and vendor supplied applications.

Tested and standardized 6 regional versions of client developed software into one global version, and upgraded all systems globally to the new merged version, across Windows, AIX, Solaris, HPUX and HP3000 platforms.

Designed developed and implemented Automation tools on Mainframes, HPUX, AIX, MPE and Windows enterprise servers using Computer Associates and IBM Network and System Automation tools utilizing MVS/JES2 Netview Clist, and TSOE/Rexx, Perl, Unix Shell Programming in several different shells, and Perl in Windows systems.

Designed and implemented automation to control and monitor MVS Subsystems including CICS, DB2, IMS, IDMS, Teradata, ControlM/D/R, ADC2, ACF2.

Built and implemented specialized Personal Computer systems including hardware, software and application installation to monitor everything in the datacenter from UPS and Liebert AC units, to water/leak detection systems in raised floor environments. System Control Team, Jan. 1989 – Feb. 1992

Job Scope: Member of Systems Operation Control team, managing production runs, tape library management, Software/Hardware Installation support. EDUCATION

Associates Degree, Systems Analysis

Miami University, Oxford, Ohio

PROFESSIONAL DEVELOPMENT

• Hewlett Packard/Micro Focus Training and Certifications in the supported applications.

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