Property Manager, Teacher, Customer Service Representative
Resume:
DANIEL STINE
Vienna, VA
***.*****@***.***
www.linkedin.com/in/danielstine
CUSTOMER SERVICE REAL ESTATE INVESTOR INSTRUCTOR
PROFESSIONAL SUMMARY
Communications professional with over 25 years of progressive experience providing strategic planning and program and project management in education and real estate. Keen ability to apply cross cultural knowledge to program design and implementation. Solid record of performance managing diverse student populations, contractors, and tenants. Experience providing exceptional customer service to multiple clients in fast-paced, high energy environment; assessed needs, objectives, and financial resources, and devised clients within parameters. Very strong critical thinking, problem solving, research, and liaison skills. Recognized for outstanding communication skills, flexibility, keen political savvy, and leadership abilities. Career supported by a Master of Art in Music Performance, and a Bachelor of Art in Music Education.
Program Management
Leadership
Training / Development
Sales / Customer Retention
Data Analysis
Policy Implementation
Business Development
Communication
Records Management
PROFESSIONAL EXPERIENCE
Small Business Administration Herndon, VA June 2020 - present
Customer Service Representative
Assisted business owners via telephone on matters pertaining to their loan applications. Answers questions concerning services provided by the SBA. Possesses excellent interpersonal communication skills and the ability to represent the SBA.
Represented the SBA by telephone in a courteous, professional manner. Provided prompt, efficient and accurate service answering questions about programs, loan terms, rates, processes, forms, tax returns, and application status. Gave guidance to loan applicants about how SBA can help them achieve their goals.
Informed callers of necessary information required to complete loan applications. Completed loan requests by telephone and prepares for review by Loan Officer. Assisted borrowers with completion of their loan closing documents and answered questions regarding the closing and disbursement process.
Used a variety of computer software to research customer inquiries, record call activity, and prepare appropriate forms and letters. Maintained highly effective working relationships with internal and external customers to serve as a point-of-contact for communications.
Perform other administrative and telephone processing duties as assigned by the Team Lead.
Fairfax Co Public Schools Fairfax, VA 1990 - 2020
Music Teacher
Teach approximately 4000 students to play woodwind, brass, and percussion instruments. Develop curriculum for instrumental music program.
Plan and implement dynamic, engaging music lessons for grade levels 4-12, including the use of listening, sight-reading, rhythmic and improvisational skills
Create a yearly calendar that includes events and performances for the year; collaborate with fellow arts colleagues – orchestra and chorus
Serve as a peer coach and mentor for beginning teachers providing advice on issues including but not limited to: curriculum development, performance goals, data collection and assessment, and collaborative strategies
Work with faculty and staff to obtain their cooperation and input to implement new strategies and to resolve issues; educate, advise, negotiate, collaborate, and built support for ideas and initiatives, tactfully and diplomatically addressing issues that are in contention or sensitive
Create projects that were developmentally appropriate and assessments that measure student achievement
Use computer applications to analyze data for decision-making purposes; produce a wide variety of materials to include but not limited to: reports, strategic plans, and presentations
Create graphics to convey complex data-driven information in easily understood formats to audiences with varying levels of understanding of the topic
Real Estate Investor 1995 - 2015
Property Manager, Self Employed
Developed a profitable real estate investment business and clientele in one of most competitive markets in US. Maintained property accountability and property management of mission essential equipment. Developed internal procedures to maintain property accountability in accordance with regulations and procedures.
Selected and purchased five properties with potential to increase value; marketed properties and found high quality tenants to produce income; repaired and renovated older houses to improve livability and energy efficiency.
Coordinated the planning, design, and cost for projects of substantial scope and complexity measured by geographic area, management demands, technical intricacies, and public issues
Oversaw alterations, repairs, renovations, space management use, and equipment installation for personal property acquisition; managed contractors to ensure conformance with established project plans and procedures
Gathered and analyzed data to establish target market of potential clients with housing interests in local market; prepared letters, e-mails, memos, proposals, contracts, and other communications using a variety of applications
Identified and managed corporate level risk to ensure risk management and internal audit practices were effective, impartial, and objective throughout the organization
Developed and implemented policies and procedures to monitor and mitigate enterprise risk ensuring compliance with regulatory requirements; identified key risks, monitored compliance with risk limits, reported exceptions, and developed proposed recommendations
Developed and maintained effective relationships with attorneys, inspectors, loan officers, brokers, and real estate agents to facilitate buying / selling process; negotiated contracts and provided efficient and effective solutions to problems
EDUCATION
Master of Music, Performance
Northwestern University, Evanston, IL
Bachelor of Music, Education
Northwestern University, Evanston, IL
LICENSES AND CERTIFICATIONS
Commonwealth of Virginia- Postgraduate Professional License, valid through June 30, 2021
Instrumental Music: PreK-12
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