Engineer Support

Angel B

Business Analyst

Chennai, India

Mobile: +91-984*******

Email: **************.*@*****.***

Professional Summary

Business Analyst with 7.5 years of experience in IT environments, specializing in requirement gathering, stakeholder coordination, and application documentation. Experienced in collaborating with SMEs and project teams to understand system functionality, prepare functional documentation, and support enterprise application transition initiatives.

Skills

Business Analysis: Requirement gathering, documentation, and process alignment

Communication & Collaboration: Strong interpersonal and coordination skills

Problem Solving: Identifying gaps, analyzing root causes, and proposing solutions

Data Analysis: Understanding data trends to support decision-making

Project Coordination: Tracking progress, reporting, and stakeholder updates

Technical Skills

Application and Tools: Sequence Diagram IO, Draw.io, Confluence, ADO

Database: SQL

Visualization: Power BI

Productivity: MS Office 365

Professional Experience

Business Analyst – ERGO Nordics Transition Program

Client: Munich Re Company: HCL Technologies Duration: Jul 2025 – Present

Facilitate kick-off meetings with stakeholders to initiate application discovery and transition activities.

Participate in application walkthrough sessions with SMEs and application owners to understand system functionality and integrations.

Organize daily stand-up meetings to track progress and identify blockers across application workstreams.

Present progress summaries during stakeholder and leadership review meetings.

Plan and schedule analysis activities across a portfolio of 60+ applications in structured phases.

Managed and updated Azure DevOps (ADO) work items to track application discovery, analysis progress, and transition milestones.

Track progress metrics and report updates, risks, and milestones to leadership teams.

Ensure completion of required artifacts aligned with governance standards including RACE checklist validation.

Coordinate end-to-end transition activities from kickoff through final handover to AMS teams.

Business Analyst – Reinsurance Application Documentation

Client: Munich Re Company: HCL Technologies Duration: Sep 2023 – Jun 2025

Collaborated with SMEs, business stakeholders, ITPMs, and BPO teams to understand application functionality and workflows.

Conducted application walkthrough sessions to analyze system behavior and business processes.

Prepared Functional Requirement Documentation (FRD) capturing application functionality and operational procedures.

Created workflow diagrams using Microsoft Visio and sequence diagrams to represent system interactions.

Consolidated stakeholder inputs to prepare structured documentation artifacts.

Developed test scenarios derived from use cases to validate system functionality.

Coordinated documentation deliverables and supported knowledge handover to AMS teams.

Program Analyst – Customer Readiness Program

Company: HCL Technologies Duration: Aug 2021 – Aug 2023

Coordinated with regional stakeholders across global teams to track enterprise rollout and readiness status.

Organized weekly and monthly stakeholder meetings to review implementation progress.

Captured discussion outcomes, project scope, and key action items in Confluence for stakeholder reference.

Prepared progress dashboards and analytical reports.

Performed gap analysis to identify delays and implementation risks.

Used SQL queries to analyze transaction logs and operational data.

Project Coordination & Resource Management

Client: ManLog (Manufacturing & Logistics Department) Company: Cognizant Technology Solutions Duration: Sep 2015 – Jul 2018

Managed end-to-end recruitment activities for generic and niche technology skill requirements.

Coordinated with hiring managers and stakeholders to understand staffing needs.

Handled candidate screening, interview coordination, and offer management.

Managed vendor coordination and contract resource engagement.

Assisted in preparation of Statements of Work (SOW) and project documentation.

Coordinated invoice processing, billing activities, and financial tracking.

Certifications

Agile Business Analysis Fundamentals – Udemy (Aug 2023)

Certified Scrum Product Owner (CSPO) – Scrum Alliance (Aug 2024)

Education

PG Alliance School of Business, Bangalore – Completed EPGDM in HRM (2020)

UG B.Tech, Karunya University, Coimbatore – Completed B.Tech in ECE (2014)

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