Tel: 984*******

Chennai, Tamil Nadu

adi4fd@r.postjobfree.com

ANGEL JANSI RANI B

OBJECTIVE

A committed and quality conscious person close to three years of experience as a Systems Engineer in the area of Support & Operations and Managing Project Deliverables seamlessly.

With strong leadership skills capable of owning tasks efficiently and proactively supporting the project environment with excellent communication skills. Proved to provide services on a 24x7 operation and capable of adapting to new concepts and endeavors skillfully

SKILLS

Hands on experience in BMC Remedy Tool, working as an Incident Management Engineer. Also familiar with other ITIL Concepts and Working Environment.

Operational Activities such as Service Order Creation, monitoring active SO's and rigorously following up till closure.

Project Management

Proficient in MS-Excel and Other Office tools and SQL

EXTERNAL CERTIFICATION

ITIL ® 2011 FOUNDATION

WORK HISTORY

SR. SYSTEMS ENGINEER, COGNIZANT TECHNOLOGY SOLUTIONS, CHENNAI, TAMIL NADU.

PROJECT 1: CAS ROLE: TECHNICAL SUPPORT ENGINEER PERIOD: SEP 2015 – JUL 2017

Played the role of an L1 and L1.5 Analyst fixing technical issues and for the Business and Operations Teams in line with ITIL Standards.

The IT app support – CAS Group is a part of the CIO organization at Cognizant.

IT app support is responsible to provide global application development & maintenance services across Cognizant’s business and corporate functions.

Business Development and Client interaction for 4 Portfolios, providing frontline support for Cognizant User and Cognizant Client addressing queries and technical difficulty in the applications under the 4-Portfolio with the expertise of Non-PeopleSoft, Remedy tool, Cognizant Internal Applications and Cognizant.com

Provide L1 support to customers with the common issues to work with application and meeting the requirement.

Administered and Monitored the ChannelOne SharePoint supporting issues related to access, customizations, workflows, etc.

PROJECT 2: PMO SUPPORT CLIENT: MANUFACTURING & LOGISTICS INDUSTRY

ROLE: PROJECT MANAGEMENT OPERATIONS PERIOD: AUG 2017 – JULY2018

Have done PMO Activities.

Invoicing Management - Activities like Billing Advise Preparation, PAS reconciliation, PAS Invoice generation and Final invoice preparation.

Compliance Activities- Training Compliance, BGV Compliance and RAMS analysis.

Onboarding Activities- SO Creation, resource Allocation and Seat Mapping (GSMS).

Off boarding Activities- Deactivating ODC access and Seat un-tagging in GSMS portal.

Reports- CPR, fin reporting, Allocation Reports, AR dashboard, ARC upload, KYR follow ups.

Timesheet reconciliation- Have submitted timesheet reconciliation and also the reserves document in Know your Reserves Arc.

Managed a good rapport with the client and got the deliverables on time.

EDUCATION

ALLIANCE SCHOOL OF BUSINESS, BANGALORE

Completed EPGDM in Hr in 2020

BACHELOR OF ENGINEER, KARUNYA UNIVERSITY, COIMBATORE

Attained B.E in Electronics and Communication in 2014.

SRI SANKARA VIDYALAYA MATRICULATION HR SEC SCHOOL, CHENNAI, 2010

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