Office Assistant Sales

ELAINE WAHU

WAMBIRU

Address:

**th West, Kerarapon Drive, Karen, Nairobi

Phone:

+254********* / +254*********

Email:

**********@*****.***

@gmail.com

Summary

Focused professional with 5 years of experience and a proven knowledge of conflict resolution, customer communications and relationship management services. Aiming to leverage my skills to successfully fill the Cabin Crew role at your company. Skill Highlights

• Team leadership

• Strong decision maker

• Communication

• Self - confidence

• Kaizen

• Integrity

Experience

Sales and Customer Service Manager – Elernst Interiors, Nairobi 01 /2014 to 06/2016

• Hire, train and evaluate personnel.

• Listen to and resolve customer complaints regarding services, products and personnel. Waitress – Big Square Restaurant, Nairobi 10/2017 to 12/2017

• Check with customers to ensure that they are enjoying their meals and correct any problems.

• Collect payments from customers.

Sales and Customer Service Manager – Kimorori Cosmetics 02/2018 to 01/2019

• Monitor sales staff performance to ensure goals are met.

• Keep records pertaining to purchases, sales and requisitions. Customer Service Agent – Otfrid Kenya Limited 03/2019 to Present

• Answer customers’ questions about products, prices, availability and credit terms.

• Recommend products for customers based on their needs and interests. Education

Diploma with Distinction – Cabin Crew Training - 2017 Skylink Flight Services, Nairobi

Languages

Swahili – Fluent

English – Fluent

Certifications

Cabin Crew Training (certificate): IATA Training Institute, Nairobi Kenya Programming Languages: JavaScript, HTML5, PHP OOP, CSS, SQL, MySQL.

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