General Manager

SUMMARY

SKILLS

WORK HISTORY

KAY SIBREL

************@*****.*** 480-***-**** Chandler, AZ 85226 Detail-oriented professional with eagerness to learn through hard work, attention to detail and excellent organizational skills. Scheduling

Daily Workflows

Inventory Control

Cash Handling

Employee Training

Health and Safety Standards

Food Safety

First Aid/CPR

Conflict Resolution

Team Oversight

Guest Services

Staff Management

Cleaning

Point of Sale Systems

Cash Register Operation

Operational improvement

Shift Leader / Dutch Bros Coffee - Gilbert, AZ / 07.2019 - Current Completed logs and reports to document detailed

information, including information on production, spoilage and departmental maintenance needs.

Collaborated with internal teams to streamline operations across materials handling production.

Conducted routine inspections of incoming materials to check quality and compliance with established product

specifications.

Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed. Delivered superior training and leadership to new baristas, to boost performance and help team members achieve

performance targets.

Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills or new hires.

Assigned daily employee tasks and monitored activity and completion.

Educated Baristas on menu updates and procedural

changes.

Trained new employees and delegated daily tasks and responsibilities.

Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Alerted customers to upcoming sales events and promotions. Enforced company policies and regulations with employees. Oversaw day to day activities of 30 employees in stand, fostering inspiring atmosphere to optimize employee experiences.

Counted cash in register drawer at beginning and end of shift. Barista / Dutch Bros Coffee - Tempe, AZ / 09.2018 - 07.2019 Created over a hundred drinks in average shifts with consistently positive customer satisfaction scores. Learned every menu preparation and numerous off-label drinks to meet all customer needs.

Prevented contamination and maintained store

professionalism by cleaning and sanitizing work areas every 30 minutes.

Restocked fridges with milk crates and specialty food items like cookies and muffins.

Memorized recipes for many specialty coffee beverages and seasonal offerings.

Listened carefully to customer requests and created personalized, delicious beverages.

Assistant Store Manager / Rumbi Island Grill - Chandler, Arizona

/ 07.2017 - 11.2018

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Reviewed performance data to monitor and measure

productivity, goal progress and activity levels.

Rotated merchandise and displays to feature new products and promotions.

Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.

Chaired bi-weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.

Hairdresser Assistant / Beauty By Veronica - Scottsdale, AZ / 09.2017 - 10.2018

Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.

Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination. Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with 3-10 daily customers.

Medical Imaging Assistant / Banner Health - Mesa, AZ / 07.2016

- 09.2018

Followed all appropriate procedures to minimize patient's exposure to radiation.

Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Oriented and trained new staff on proper procedures and policies.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

Sanitized, restocked and organized exam rooms and medical equipment.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Dance Team Coach / Just Dance AZ! - Chandler, AZ / 08.2016 - 08.2017

Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods. Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.

Cultivated community and media relations through social media and other communication channels to support

EDUCATION

program.

Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition. Managed exercise, conditioning and flexibility improvement programs.

Prepared student groups for competitions with routines, exercise regimens and instruction on specific techniques. Led 65 student in differing age groups in learning various dance movements, steps and disciplines.

Face Character/Party Princess / Enchanted Entertainment - Chandler, AZ / 05.2016 - 07.2017

Delighted audience members by using diverse cheers, dance routines and personal contact sessions after events. Gave fans positive experiences and good memories by staying in character throughout events and photo sessions. Sang and danced as part of creative ensembles and troupes for dramatic and comedic performances.

Took extra care connecting with children, disabled fans and VIPs to strengthen organizational loyalty.

Mentored other 'Princesses' in new methods of performance such as ballon animal making and face painting.

Mountain Pointe High School - Phoenix, AZ / 05.2016 High School Diploma

Aveda Institute / 03.2018

Vocational Hairdressing Degree: Cosmetology

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