Manager Service Representative

Manuel H. Rodriguez Jr.

******************@*****.*** 210-***-****

linkedin.com/in/manuel-h-rodriguez-jr-6593b2143

Summary

OBJECTIVE To secure a position as a Logistic Supervisor or Manager, Supply Chain Manager. To be able to share my 9 years of knowledge, skills, and experience as a Logistics Billing Manager. Driven to put my bachelor’s degree into use.

Experience

Billing Manager

Ready to Run Logistics

Jan 2019 - Present (2 years 1 month +)

Duties: Plan and direct all billing, delivering high level executive and administrative support for daily business operations. Handle Billing of over 1.3 Million dollars per quarter for 2019. Review and administrate safety procedures, trailer maintenance, prepare action plans and load registrations for over 40 drivers and 3 sites in Texas.

Billing Specialist

Lake Truck Lines Inc

Jan 2013 - Dec 2017 (5 years)

Duties: Work with field locations to gather all required documentation to generate customer invoices. Prepare daily, weekly, monthly, and quarterly invoicing reports as needed. Ensure that all applicable charges are included on the invoice. Ensure all customer contract and special requirements are met before submitting invoices. Process invoicing in a timely manner and work to resolve any issues hindering the payment of invoices. Mail invoices to customers daily. Ensure that work assignments carried out to the highest level of quality.

Customer Service Representative

Citi

Mar 2007 - Jan 2013 (5 years 11 months)

Assisted clients with personal bank account information. Assisted clients with canceling and ordering bank debit cards. Opened debit card disputes for clients regarding fraudulent charges on personal checking accounts. Served as a SME for new hires during their first weeks on the floor out of training Active Duty

US Navy

Jun 1995 - Nov 2003 (8 years 6 months)

U.S. Navy 06/1995-03/1999 Active duty

U.S. Navy 11/2001-06/2003 Active duty

Reservist

US Navy

Manuel H. Rodriguez Jr. - page 1

Mar 2000 - Jan 2006 (5 years 11 months)

U.S. Navy 03/2000-11/2001 Reserve

U.S. Navy 06/2003-01/2006 Reserve

Education

Northwest Vista College

Associate of Science - AS, Business Administration and Management, General 2016 - 2018

Texas A&M University-San Antonio

Bachelor of Business Administration - BBA, Bachelor of Business Administration - BBA

2018 - 2020

Skills

Team Leadership • Cross-functional Team Leadership • Business Analytics • Time Management • Communication • Coaching • Business Administration • Billing Process • Active Listening • Training

& Development

Honors & Awards

Employee of Year 2008 - Citi

Dec 2008

Chosen by over 2000 bank employees I was selected for productivity, and attendance. Employee of month - Citi

Feb 2008

Employee of Month selected over 80 employees in my department, I was selected as employee of month

Manuel H. Rodriguez Jr. - page 2

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