IT Manager

Brandon J. Wilkerson

**** ******** *** *******, ** 75454

*******.*********@*******.*** 281-***-**** Linkedin.com/in/brandonjwilkerson

IT Manager

Productive Troubleshooter IT Teacher and Mentor Data-Driven Solution-Provider

Mentor at heart specializing in finding solutions to complex problems. Strengths include assimilating information for purposeful use and imparting that knowledge to others. Gravitates toward mentoring others in on-the-job training and developing high performing teams. Seeking to improve productivity of your systems and teams in the next role.

CORE COMPETENCIES

Infrastructure Implementation Server/Network Configuration Troubleshooting Hardware and Software Maintenance Mentoring Team Leadership Strategic Management Enterprise Architect

PROFESSIONAL EXPERIENCE

ADEPTUS HEALTH (Irving, TX) FEB 2020 – AUG 2020

Senior Systems Engineer II

●Deployed an urgent companywide, hybrid VoIP solution using the current on-premise Avaya system and cloud hosted RingCentral due to the Covid-19 lockdown

●Resolved inconstant backup failures in Veeam

●Planned and deployed hybrid Exchange environment using on-premise Exchange 2013, Office 365 and Microsoft Teams

●Discovered and resolved outstanding hardware failures on physical server hosts running VMware 6.5/6.7 in the production environment

●Performed a systems inventory of the current infrastructure to provide an up-to-date list of infrastructure equipment discovering many unknown and undocumented network connected devices

●Provided leadership and mentoring to team members

AIS HEALTHCARE (Dallas, TX) SEP 2018 – FEB 2020

Network Engineer

●Planned and implemented buildout of in-house Data Center equipment including removal of equipment from closed out Data Center

●Configured, installed and maintained two Hyper-V clusters built on Windows Server 2016

●Implemented and deployed Researched, built and tested image deployment using Linux based software, FOG, for laptops, desktops and tablets

●Surveyed to pinpoint best locations of Ubiquity WAPs then provisioned and installed

●Created multiple VLANs to separate different types of traffic

●Configured and deployed Synology NAS devices w/ expansion unit and JetStor SAN devices

●Built and deployed TSI Facility Monitoring System (FMS) virtual server

●Planned, implemented, and deployed Anywhere/USB device for virtually mounting the FMS usb security dongle, Raman Spectrometer software in server/client setup, configured digital clocks for deployment in Clean Rooms, Cisco SG550/550 switch stacks w/redundancy in MDF and IDF closets, 10Gb Netgear switches used for iSCSI traffic on the two Hyper-V clusters

●Installed and resolved issues with FMS server client and remote clients

●Completed daily helpdesk requests from local and remote users

●Implemented and deployed Crestron presentation systems

●Provided leadership and mentoring to team members and junior staff

SENDERRA RX PARTNERS (Dallas, TX) AUG 2015 – SEP 2018

Sr. Systems Administrator/Network Engineer

●Developed, planned, executed, and supported companywide IT infrastructure

●Advised and provided feedback to Vice President on IT budget

●Installed, configured and maintained FreePBX VoIP servers virtualized on Citrix XenServer at 3 different sites

●Built Gold Master virtual machine templates for various operating systems

●Planned, implemented and deployed the following: Exchange 2016 email environment, Active Directory Domain Controllers across 4 different sites, DFS for File Servers and Web Servers, Veeam backup solution, Maas360 to ensure HIPAA compliance on remote and mobile devices, Jira Confluence, chat system, helpdesk ticket system, centralized and remote print servers, VPN server, Syslog server, OpenVAS, various Linux environments

●Developed ESXi farm w/ HA to reduce server footprint, RDS farm to shrink existing footprint at each remote site

●Provided leadership and mentoring to team members and junior staff

DRILLMEC INC (Houston, TX) OCT 2012 – JUL 2015

Information Systems Manager

●Direct daily operations of department, analyzing workflow, establishing priorities, standards, and settings deadlines

●Recruit, hire, train, and supervise staff

●Evaluate the organization’s technology use and needs and recommend improvements, such as hardware and software upgrades resulting in infrastructure stability, security, and scalability

●Review project plans to plan and coordinate bringing remote offices online in Colombia, Mexico, and Argentina

●Designed and installed WAN/LAN solution with Cisco/Meraki routers, Lifesize video conferencing equipment, SQL servers, Meraki Wireless solutions, switches, and WAPs, site to site VPN solutions with sister company in Colombia and VMware virtualization solution to reduce server footprint

●Maintained comprehensive documentation of network, and server topology

●Installed, configured, and deployed BMC Track-It helpdesk software, including asset tracking, software licensing, and hardware tracking, Barracuda Web Filter, Spam/Virus Filter, Message Archiver, AutoCAD Vault, Autodesk Vault, CAD software, and Symantec Backup Exec monitored daily backups

●Migrated the following systems: IP address change for whole company to comply with HQ, hosted VoIP system to simplify administration and lower overall cost to company, Domain Controllers running Windows 2003 to Windows 2012 R2, Exchange 2007 to Office 365, existing physical servers to virtual servers

●Separated server roles from 2003 Domain Controllers: Print, File, and Antivirus servers

KATY INDEPENDENT SCHOOL DISTRICT (Katy, TX) JUL 2007 - OCT 2012

Lead Field Tech/Warranty Claims Manager

●Lead and mentored 15+ Field Technicians

●Direct, plan or implement policies, and activities within department to generate revenue and increase productivity

●Maintained, installed, configured, and serviced 200+ HP/Dell printers, 1,120+ Dell/IBM desktops and 300+ Dell/IBM laptop computers, projectors and presentation systems, Smart Technology Devices including Airliners and Smart Boards

●Trained IT Field Engineers on Lenovo Computer warranties

●Created, maintained and executed warranty policies and procedures for all NEC, Avery, Epson, LG, Lenovo, Microtech, and Smart Technology warranty replacements, claims, and out of warranty purchases

●Interview new potential Katy ISD FTEs

Tech Bytes (Houston, TX) DEC 2007 – DEC 2010

Owner

●Secured, protected, optimized, and serviced computers for residential customers, small businesses and non-profit organizations

●Services included: in house repairs and upgrades, custom system builds, virus and Malware removal, personal firewall configuration, connecting small wireless networks, home LAN troubleshooting, data backup and recovery, printer repair, software rollouts and hardware updates

●Recruit, hire and mentored staff

TECHNICAL SKILLS

Windows 98-Windows 10 Windows 2003–2016 Windows SQL Server Active Directory Microsoft (Office 365, Exchange Online, Exchange 2007-2016, Azure AD, DHCP, DNS, Microsoft Office) macOS R-Studio Data Recovery Software Symantec Backup Exec VMware Meraki Access Points ESET Antivirus Barracuda Spam & Virus Filter Barracuda Message Archiver Barracuda Web Filter BMC Track-It FreePBX Veeam Ubiquity Dameware Remote Access SSO

EDUCATION & TRAINING

Western Governors University Expected Graduation 2022

Bachelor of Science (B.S.) in Cloud and Systems Administrator

CERTIFICATIONS

CompTIA Network+ CompTIA Project+ CompTIA Security+ CompTIA A+ CompTIA IT Operations Specialist (CIOS) CompTIA Secure Infrastructure Specialist (CSIS) Apple Certified Associate CCNA CCENT Lenovo Warranty for Administrators (Cert # RXWA1-R1) Lenovo Warranty for Technicians (Cert # RXWT1-R1) Lenovo Notebook Systems (Cert # RTD07-R1) Lenovo Desktop Systems (Cert # RDD07-R1) Linux Foundations (Linux Professional Institute MCP (Microsoft Certified Professional) Microsoft Technology Associate (Windows Operating Systems Fundamentals, Windows Server Administration Fundamentals)

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