Engineer Software

NADIM MANSOUR MOHMMED ALI, PMP®

***.*****.*@*****.*** / 929-***-****

OBJECTIVE: SYSTEMS SOFTWARE ADMINISTRATOR AND PROGRAMMER I have 7 years of experience in Information Technology as a Computer Hardware and Software Support Engineer and Programmer

KEY SKILLS

Computer System Management System Development Programming Functions: System Analysis and Design Multimedia Programming E-marketing Technical CSS, C++ Java C# Asp.Net .Net Framework VB.Net Skills: HTML JavaScrip DBMS SQL Server MS Office

Business: Retail Sales Customer Service

EXPERIENCE

IT & IS Technician Support Engineer Al-Madinah School Brooklyn, NY 12/2015 – Present

● Designed, developed, and implemented software programming applications using programming and/or proprietary software languages (specialization in .Net, C#)

● Updated Operating systems affected by users’ devices

● Remotely supported end-users using and operating automated distribution software

● Responded to user inquiries, concerns, and requests about services

● Performed problem analysis and resolution

● Diagnosed and resolved technical hardware and software issues involving network equipment

● Set up, installed and supported classroom/office hardware and software applications

● Repaired broken devices such as printers, computer screens, motherboards

● Assisted with IT security procedures and tools development and implementation

● Provided system monitoring, alerting, and problem logging.

● Used C# in relation and collaboration with object-oriented programming.

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Computer Programmer Engineer 05/2013 – 07/2015

National Company for Sponge & Plastic Industry (NCSPI) Taiz, Yemen

● Designed, developed, and implemented software programming applications using programming and/or proprietary software languages (specialization in .Net, C# )

● Managed software security

● Served as a project coordinator and as a consultant while providing technical guidance.

● Responded to end-user calls for troubleshooting, problem solving, and guidance.

● Developed ad hoc reports using SQL Server.

● Full-Stack Developer.

Information Systems Technician (Programmer Engineer) 01/2013 – 05/2013 Alsaeed Trading Company Taiz, Yemen

● Resolved software problems/issues; served as an advanced point of Reactive Support.

● Handled system monitoring, alerts, problem logging

● Effectively Coordinated tasks to troubleshoot software issues for prompt resolution. Former Lecture Assistant 12/2011-

Colleges of engineering and information system Taiz, Yemen

● Yemeni Jordanian University

● Al-hikma University

● Yemenia University

EDUCATION

Master of Science in Information Systems – IT leadership/ Project Management 2018- 2022 Touro College – Graduate School of Technology New York, NY Bachelors of Science in Computer Information Systems 2007- 2011 Al-Ahgaff University of Science and Technology Mukallah-Hadramout, Yemen

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