Justin M Galvan

Escondido, California w 720-***-**** w adi3tw@r.postjobfree.com

Ambitious, enthusiastic and results driven professional seeking a position that will promote my experience and education. I recently completed my degree in Communication and wish to develop the next stage in my career growth. I thrive in a fast-paced and challenging environment where I can benefit from strong leadership and a goal-oriented organization.

SKILLS

Employee Hiring

Mgmt./Oversight

Mentor/Coaching

Corporate Training

Customer Service

Problem Solving

Critical Thinking

Time Management

Budget Compliance

CERTIFICATES

N.A.M. Award

Vital Link Comm.

For Afghanistan

Humanitarian Award

Good Conduct Medal

APPLICATIONS

Menu Link

Aloha Interface

MS Office

MS Outlook

MS Word

MS Excel

MS PowerPoint

Big Biller

LANGUAGES

English

Professional Experience

DAVE AND BUSTERS SAN DIEGO, CA

Area Operations Manager (April 2019-Present)

wOversight of purchasing and sales of merchandise in the prize store

wTrained and developed staff to effectively operate with an efficiency of 98%

wFull inventory conducted weekly to ensure product retention and COGS are align with P&L

wConducted daily audits to ensure integrity of the brand was upheld

BENIHANA CARLSBAD, CA

Manager (July 2017-January 2019)

wAGM-promoted from Kitchen Manager, responsible for team of 89.

wKitchen Manager – responsible for more than 40 team members.

wFull inventory conducted weekly to ensure product retention and COGS are align with P&L

wMarketing manager – LSM events with local community and military, Concierge POC

wAided in the increase of daily sales average of 23% over a six-month period.

BUFFALO WILD WINGS INC SAN MARCOS, CA

Restaurant Manager (October 2013 – July 2017)

wImplementation Team for expansion location – San Marcos

wRecruitment – Front Line and Support Staff

wCost Containment to budget for weekly and monthly volume goals

wMentor and Coach staff for defined best demonstrated practices with customer service, quality and efficiency

wMonthly reporting for budget and goals aligned with store success

wCollaborate with management team on creative marketing, process improvement, loss control and team loyalty and retention

UNITED STATES MARINE CORPS SAN DIEGO, CA

Communications Specialist (July 2008 – July 2012)

wResponsible for well-being and education of 60 Marines

wProject management with critical deadlines and staff oversight

wOverseas humanitarian mission specialist with high level clearance

wSystem analysis with multi-communication systems

wMotivate and assign teams that could reach objectives

wEvaluated team members and outlined performance improvement

wReported variances in quality control to reflect standard goals and outliers

wTrained current staff for quality certification testing and preparation for all terrain missions

Education

Bachelor of Arts – Communication 2016

California State University, San Marcos

Organization Affiliations

Communication Society 2015 – 2016

wParticipated in philanthropy and established connections with the San Marcos Community as a representative of the University

wStudent Veteran Organization

Support for student veterans with tutor sessions and liaison for university support services

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