Store Manager Engineer

RYAN WANG

703-***-**** ■ **** Byrd Road, Vienna VA 22182 ■ adi3tr@r.postjobfree.com

PROFESSIONAL EXPERIENCE

MicroStrategy – Tysons Corner, VA Dec. 2019 – Jul. 2020 Technical Support Associate

Provided technical support for the entire MicroStrategy business intelligence suite

Prioritized and communicated product defects and enhancements to development teams

Managed support inbox to identify and troubleshoot issues reported by customers

Routinely update management with weekly reports of critical issues that require escalation Siliconware Precision Industries - Taichung, Taiwan Sep. 2015 – Sep. 2019 Customer Success Manager

Managed company’s top accounts (Samsung and SMIC), expanded portfolio by over $1M

Cross-functional collaboration across multiple departments to manage projects to completion

Triaged, managed, and escalated incidents as needed to maintain customer satisfaction

Proposed, developed, and implemented process driven best practices

Conducted supply chain management analysis to meet on-time delivery

Arranged customer quarterly business reviews (host meetings, logistics, reporting)

Proactively monitored project status to eliminate potential schedule delay

Increased cross-sell and up-sell opportunities by analyzing customer’s emerging requirements

Performed competitor research/benchmarking to inform strategy for sales team

Negotiated pricing for customer requests and followed through with purchase orders, invoicing, and collections

King Yuan Electronics Company - Hsinchu, Taiwan Jan. 2013 – Aug. 2015 Product Testing Engineer

Designed and implemented product testing process and workflow to ensure product quality

Automated product testing procedures to reduce workload and overhead

Queried product test results, analyzed data, and built reports for customer review

Identified, diagnosed, and resolved product defects

Monitored test results, resolved low yields by changing configurations and performed repairs

Provide containment and permanent solution for potential quality control risks

Conducted risk management and incident response in the event of critical failure

Responsible for quality assurance of new hardware and equipment MUJI - Chiayi, Taiwan Feb. 2012 – Dec. 2012

Store Manager

In charge of store inventory management; created sales report for corporate review

Conducted new product and staff training, review operations practices, address store issues EDUCATION SKILLS

National University of Kaohsiung, Kaohsiung, Taiwan Sep. 2008 – Dec. 2012 Bachelor of Science - Electrical Engineering

Java

C++

SQL

Allegro

Python

Linux (Redhat)

Salesforce

Microsoft Office Suite

Mandarin Chinese

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