SQA Engineer / Business Analyst / IT Consultant

David Centeno

*** *. ***** **, ********, CA ***** Phone: 949-***-**** E-mail: ******************@*****.***

SUMMARY OF EXPERIENCE

Result driven and quality focused professional with experience in all SDLC phases including requirement analysis, systems design, development, testing, and production support within fast paced, client service environment

Proficient in quality assurance processes including test strategy preparation, test plan development, test case creation, test execution, and defect analysis and tracking

Adept in analyzing business requirements and design to create test plans and test cases for manual and automated testing

Experienced in facilitating meetings and conference calls with the client and internal groups to review design, test strategy, test plans, and test cases

Well versed in software testing practices, methodologies, and standards including functional, performance, and UAT testing

PROFESSIONAL EXPERIENCE

Daraveys LLC, Los Angeles, CA

February 2016 – October 2020

The First nail salon registered with the Infection Control Program sponsored by the CDC and Department of Public Health

Chief Technology Officer

Co-Founder of Daravey’s Nail Salon

Supervised all system and quality assurance processes

Responsible for hiring, managing payroll and overall operations

Managed advertisement and marketing efforts

DIRECTV, El Segundo, CA

April 2013 – January 2016

Senior Quality Assurance Lead / Systems Analyst

Review and analyze product requirement documents, functional specifications, and develop test strategy, test plan and test case deliverables

Collaborate with the client to analyze business processes in order to create user acceptance testing scenarios, and facilitate review meetings in order to fulfill joint planning activities

Responsible for documenting detailed functional, regression, and user acceptance testing procedures

Execute test cases surrounding enhancements to the application and analyze test results based on requirement documents

Involved extensively in performing Smoke Testing, System Testing, Regression Testing, and defect status reporting

Analyze and assess defects encountered and collaborate with development team to ensure closure

Deloitte Consulting LLP, Costa Mesa, CA

November 2010 – March 2013

California Court Case Management System (CCMS)

A complex and custom developed (~7M lines of code) statewide case data unification system designed to serve all 58 superior courts.

Functional Design Systems Analyst

November 2010 –March 2013

Analyzed and converted business process requirements into detailed system design and technical specifications including screen mock-ups, screen specs, business rules and system use cases

Led and facilitated Joint Application Design (JAD) sessions with client stakeholders to review and finalize application designs

Contributed recommendations to improve overall process used for creating design summary documentation, JAD session logistics, and deliverable sign-off tracking with the client

Created level of effort testing estimations based on number of requirements, complexity of requirements, and impact to current application design

Provided inputs into overall project planning by estimating length of time required to complete analysis of application enhancements

Quality Assurance Systems Analyst

November 2010 –April 2012

Executed test cases surrounding enhancements to a JAVA custom developed court case management system (CCMS), and analyzed test results based on requirement documents

Managed and maintained defects encountered via testing and collaborated with the development team to ensure accurate resolution to those defects

Managed Product Acceptance Testing effort on a module of CCMS and supported the client directly with testing via email/phone communication and on-site client visits

Facilitated User Acceptance Testing, Product Acceptance Testing and Go-Live status meetings with the testing team and provided daily management reports

Performed diagnostics and troubleshooting of production issues, documented tickets/resolutions, and maintained ticket management through source control

Conducted knowledge transfers with the client on the Judicial Branch Statistical Information System (JBSIS) reporting functionality within CCMS

Database Marketing Group (DBMG), Irvine, CA

May 2005 – November 2010

Delivers high-quality, cost-effective marketing programs by applying creative design skills, using strategic data management technologies, and establishing new control processes.

Marketing Production Coordinator

September 2008 – November 2010

Managed and monitored national and international marketing projects released to imaging vendors. Implemented and enforced new standard processes and procedures to track and report on status

Automated processes by implementing new systems and tools, which assisted in more efficient project completion times, allowed for extended scope, increased accuracy, and enhanced clarity between DBMG departments and external vendors

Led weekly production meetings for multiple marketing projects to facilitate communication between all departments and provide status to management

Increased quality and lowered costs of projects by conducting final review prior to release for imaging and printing

Responsible for issue management through identifying, tracking, and resolving defects through resolution

Variable Imaging Manager

July 2007 – August 2008

Developed applications (e.g., outputting variable files) in C# programming for laser imaging projects using a proprietary software system named GMC PrintNet

Led a team of 3 GMC imaging developers by assigning development tasks and tracking progress

Researched and implemented new coding standards to provide error handling checks within GMC PrintNet that eliminated run time defects within printed mailers

Data Processing Programmer

May 2005 – June 2007

Managed and re-organized client data utilizing Microsoft SQL Server database.

Incorporated client data into mailer by creating SQL stored procedures and batch files to extract and manipulate client data, and integrate into the mailer design

Administered all dynamic email marketing projects utilizing Campaign Enterprise software

Established additional quality checks through reports that highlighted data inconsistencies

Private Educational Advisor, Orange County,

June 2005 – Present

Provided educational guidance to students through private one-on-one tutoring of various subjects including Algebra, Geometry, Trigonometry, Calculus, Science and Spanish

Provided training in testing best practices and strategies to prepared students for standardized tests

Established trusting relationships with students through mentorship and overall guidance

TECHNICAL SKILLS

Programming: Java, C++, C#, HTML, JavaScript, and SQL

Tools: Rational Clearcase & Clearquest, HP Quality Center, Cognos, Crystal Reports, Quest Toad, Oracle Database, Microsoft SQL Server, MS Office, Campaign Enterprise, GMC PrintNet

EDUCATION

University of California, Irvine September 2001 – May 2005

B.S., Information and Computer Science

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