STEVE WALTERS

858-***-**** • adi3sw@r.postjobfree.com • 404-***-**** hm

adi3sw@r.postjobfree.com

FIELD SERVICE ENGINEER & TECHNICAL SUPPORT

Technically adept, team driven Biotech/Medical Device Service Engineer with extensive Customer Account Management and technical product support experience. Organized & effective time manager. Effective listener, writer & verbal communicator. Able to rapidly identify & resolve lab system issues. Able to develop impactful Process Improvements & Engineering Controls. Expertise in delivering ‘best in class’ technical support. Service & Customer Trainer with course development capability. Team oriented performer with internal customers and pier group(s). Four years of experience in computer network based Medical Device & Clinical Diagnostics instrument systems and robotics. Multi-business sector participant. Career professional service provider in Biotech/Pharma Sector.

Core Competencies

Micro-Fluidics & Pneumatics Testing • Instrument Hardware & Sub-Assembly Refurbs • cGMP/GLP & FDA Regulatory Compliance

ISO 9000 & Medical Device 13485 Quality Compliance • Spare Parts/Field Service & Inventory Monitoring • OEM Customer Support

Fluorescence Optics/Laser/LED Services • Problem Investigation & Root Cause Analysis • PCB Component Level Repair & Soldering

Robotic Clinical Analyzer Service • PC Service & Networking Installation • Biotech Pilot & Process-Scale Purification System Service

Project & Quality Management Team Member • Electronic Test Equipment Proficiency • Report Writing & Electronic Record Keeping

Preventive & Corrective Maintenance • PC Service & Networking Technical Expertise • In-House & Field Lab Service

PROFESSIONAL EXPERIENCE

VOLT Technical/QUEST International, September to Present

Field Engineer III, Contract Assignment, Medical Device

Perform installation, networking, calibration, preventive maintenance and repair of Medical X-ray CBCT and Imaging Cell Sorter Devices & RAID RFID Inventory Medical Devices.

MICROMERITICS Instrument Corp., Feb 2019 to September 2020

Sr. Field Service Engineer

Perform comprehensive full service for field & in-house service and technical support. Participate in Engineering Project Teams for custom units and manufacturing. Service as lead for Particulate Systems & novel powder rheometer platform. Service & support atmospheric ionization Mass Spec, Laser Diffraction, & Coulter-Counter technologies for Materials Analysis applications. Matlab/Simulink programming interface for custom program control of Pilot Scale Micro Reactor with PLC Control.

ACEA BIOSCIENCES INC., Atlanta GA / San Diego CA • June 2017 to April 2018

Provider of innovative advanced high-performance Flow Cytometry & Cell Analysis technologies for advancement of scientific discovery & clinical diagnostics for healthcare.

Field Service Engineer (Electro Mechanical Engineer Technician)

Provided in-house quality control for new orders and oversaw installation and repair of electro-mechanical hardware, computer and scientific application problems. Perform upgrades & service of Flow Cytometer analysis systems. Conducted troubleshooting of instrument system failures for laser optics, fluidics and micro-flow electromechanical issues. Worked closely with Scientific Applications and Sales/Marketing teams on pre- and post-sale Customer Support.

Partnered with engineering, management and scientific applications functions in development and improvement of SOP’s, hardware, software, & firmware upgrades.

Worked closely with Scientific Applications and Sales/Marketing teams on pre- and post-sale Applications Support. Extensive work with advanced multiple laser optics platters.

TOSOH BIOSCIENCE INC., South San Francisco CA • 6/2015 to 4/2017

Clinical Diagnostics systems and R&D analytical instrument manufacturer to global markets

Senior Field Service Engineer

Played key role in stabilizing, streamlining and integrating the Field Service for polymer analysis technology into the Clinical Diagnostic’s larger Field Service Organization operation system.

Delivered cross training and integration of the scientific Field Service with Clinical Diagnostics Field Service leading to significantly improved infrastructure, response time and customer satisfaction

NEXCELOM BIOSCIENCES INC., Lawrence MA • 6/2010 to 5/2015

Automated Cell Counting Cytometry and Cell Imaging Technologies for scientific and cell therapy applications

STEVE WALTERS • Page 2 • 858-***-**** • adi3sw@r.postjobfree.com

Field Service Engineer Specialist

Lead Service Engineer for Cell Cytometer in North America & Europe. Oversaw installation, maintenance, troubleshooting diagnostics & repairs of electro-mechanical Cell Cytometry Imaging instrument systems & Sample Storage Robotics Systems (hydraulic, pneumatics & electro mechanical technician controls). Performed LED Opto-Electronics optimizations & upgrades,

Designed Field Service Engineer maintenance & training curriculums for Global Distributor Field Engineers.

Provided National & Global field service for scanning image cytometer (installs, upgrades (hardware/software & refurbs)

BIO-RAD LABORATORIES INC., Hercules CA • 2/2009 - 02/2010

Global leader in Biotechnology and Clinical Diagnostics technologies providing technology, products, and services to Research and Clinical Diagnostics clients worldwide.

Senior Field Service Engineer

Remote Field Service engineer for Mid-Atlantic region performing installation, maintenance and repairs of Flow Cytometers, Real Time PCR, Molecular Imaging Systems and Bio-Separations Systems. Performed installation qualifications (IQ), operations qualifications (OQ) and performance qualifications (PQ)

Resolved Real-Time PCR Instrumentation & Flow Cytometry System applications & operation issues

Employed advanced engineering techniques for laser optics, pneumatics, fluidics and robotic sub-assemblies to validate Flow Cytometer dispersion X-Maps for biotech instrument systems

APERIO, Vista CA / Atlanta GA • 07/2008 - 07/2009

Provides systems & services for digital pathology, developed for histology glass slide tissue imaging & analysis

.

Field Service Engineer / Technical Support

Provided effective service & training instruction to customers in Aperio Digital Scanning Microscopes, Image View software Pathology Informatics databases. Configured and installed Pathology Informatics Network Servers in Microsoft Server 2003/2008 format in customer IT functions. Fabrication, CAD, & electro-mechanical sub-assembly testing.

Identified robotic subassembly electro-mechanical root cause failure for glass slide autoloader & implement reliability measures

Developed training presentations with application-specific content for Digital Pathology image analysis, PACS Imaging Database-Image Analysis System, and Microscopic Imaging System tools.

GE HEALTHCARE LIFE SCIENCES INC., Atlanta GA / Piscataway NJ • 01/2000 - 04/2008

Global leader in Life Sciences Instrument Systems, Software Products and Service Support.

Senior Field Service Engineer

Remote Field Service Engineer for Southeast region. Installed, repaired and maintained multi-mode Laser Fluorescence scanners and Fluidic Separation Instrument systems for biotech and process applications. Conducted FDA Compliant IQ/OQ/PQ services for Vaccine Production Facilities & Pilot-Scale new drugs.

Delivered corrective action repairs to scientific instrument system failures. Provided technical reports and root cause analysis of onsite system failure issues to R&D Engineering and Technical Support functions.

Played significant role in driving 15% average annual growth in region over 8 years, doubled installation service base, and influenced customers to upgrade to multiple service contracts.

Johnson Controls Project Engineer II 4/1994 - 12/1999

Trained engineers, using factory authorized instrument service procedures. Serviced multi-vender HPLC, ICP-MS, GC & automation of LC/Mass Spec instrument systems.

Electro mechanical fabrication with LabView, CAD Mechanical & Electronic

EDUCATION

Bachelor of Science in Chemistry / Biology Appalachian State University, Boone, NC 1983

Associate Degree in Electronics Engineering – Durham Technical College, Durham, NC 1997

COMPUTER SKILLS

Microsoft Office Suite • Microsoft Server 2008 / Microsoft SQL Server 2008 & 2012 • Linux & Microsoft OS Salesforce • LabView • C++ & script editing • AUTO CADs • Server Computer Imaging • CompTIA A+

AWARDS

Glaxo-Welcome Project, Superior Performance Award for Custom Automation Interface HPLC/ Mass

Spec hybrid systems. Superior Academic Achievement from Durham Technical College

Contact this candidate