Manager Service Representative

Reba Otto

********@*****.***

(Cell) 615-***-****

Professional Summary

•Systems: SAP, Oracle, AS400, UltiPro2, Outlook 360, Google Chrome, Help Doc, Company Website & Lara.

•Human Resources, Staffing Manager, Supervisor and Sales Experience.

•Customer Service professional with expertise experience developing, communicating, and maintaining customer rapport. I am extremely passionate, loyal, dedicated, and persuasive with documented success in launching a track record of high performance while exceeding customers’ expectations. I have excellent customer service skills coupled with a positive, “can do” attitude. Excellent communicator with the ability to build trusting relationships with both coworkers and clientele.

Career Experience

Staffing Manager 09-2020 to 01-2021

Randstad Lebanon, TN

Establish and execute a business development plan

Build strong relationships with hiring managers and create a business partnership

Identify prospects that will be in a stronger position when they are doing business with Randstad

Execute the activities that will gain results

Listen to diagnose the workforce gaps that are limiting a client’s potential (a lot of phone calls)

Negotiate pricing to ensure maximum return on quality solutions

Effectively recruit, interview, coach, and retain talent

Market talent to make certain they land the right job

Use a combination of tech and touch approaches that require exceptional documentation

Offer innovative and creative employment solutions and Provide services that consistently delight clients and talent

Customer Service Representative 10-2017 to 09-2020

APL / CMA CGM Group Nashville, TN.

•Inbound and Outbound calls Domestic and International

•Provide daily status updates for customers with detailed contracts regarding custom clearance information

•Work with the cashier department

•Create quotes for demurrage, per diem charges and documentation for inbound cargo

•Negotiated Contracts with complex tariffs for US and Canadian customers on vessel, train, and truck deliveries

Senior Customer Relations Representative / Master Coordinator 5-2003 to 10-2017

JPW Industries Inc. LaVergne, TN.

•Manage and update all information on customer accounts in SAP: address, phone numbers, billing, shipping, representative codes, freight codes.

•Incoming call Inquires: products purchased on parts, warranty issues, take orders, stock status, delivery dates, backorders, and shipping status quotes.

•Process credit card payments and calls from consumers, returns price and availability, cancellations of orders, assist with portal orders and help customers with the website. Make outbound calls to research with other departments to get orders out and help customers with website orders.

•BASH Hammer Tech: manage and enter all warranty orders from distributors and consumers on hammers purchased.

•Assist Tech Support: warranty replacement orders, motor replacement tags and motor orders through E-flow forms, monthly report on motors to Taiwan and China.

Glencliff High School Major - General Business

Excel Business College Major – Secretarial Skill

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