Engineer Store Manager

Albert Lee Taylor

*** ****** ****** *****

Mount Storm, WV 26739

(240) – 321 – 3955

******.******@*****.***

Skills

Web/Software development using various languages and platforms.

oNode.js

oPython

oAWS API Gateway, Lamdba, EC2

oC# MFC / PowerShell as exe

Expert troubleshooting skills.

Hardware and software debugging.

Software beta-testing.

oReverse Engineering

oAPI testing using Load Runner, SOAP UI, Custom systems

oCI / CD integration using Jenkins + U Deploy / Chef / Puppet

Enterprise Server / System monitoring.

oBPPM / TrueSight Upgrades and New Buildouts

oApplication Architecture Design

oSynthetic via BDL (TrueSight/TMART) and VIA Selenium.

oSingle Sign On, SAML, RSSO, AD

oPatrol Agent Setup / Configurations

oTrueSight MRL Expert

oPatrol KM Development (PSL)

oAppdynamics / Panopta / Dynatrace / DataDog / New Relic / Splunk ITSI / SiteScope / Entuity

oEM Tool Migrations

Network / Software Security and penetration testing.

Network Administrator / Systems Engineer

Network Cat5e/Cat6 Cabling

Router / Switch / Load Balancer configuration.

Integrating various systems and services.

oWebhook Development

oBatch Job Scheduling

oCustom Development using various languages.

oITSM / Notification Integration and development from EM systems.

Team Leader / Senior Architect

oAbility to instruct and work with other engineers to provide the best solution available.

oAbility to provide KPIs, SOPs, Runbooks, Migration plans, and provide/present ideas to business.

Technologies and Programming Languages

PHP (10 + years)

SQL (8 + years)

VB (5 + years)

Microsoft .NET (10 + years)

C#, C++, C (5+ years)

Java (4+ years)

J# (10 + year)

J2EE (1 + years)

Java Script (4+ years)

Bash, SH (10 + years)

CSS (5 + years)

HTML 5

Power Shell (5+ years)

Fox Pro (8+ years)

Node.js (4+ years)

Perl, Python (6+ years)

COTS Software

Apache Tomcat / Cassandra

PHP5

MYSQL 5

Microsoft Active Directory (DNS, GPO, DHCP)

Microsoft IIS

F5 BIG IP LTM

Net App

Virtual Box

Samba

Nagios

Cacti

Keynote / App Dynamics

Windows / Linux Misc Software

Microsoft Office Suite

Microsoft Exchange

Nmap

Various ip/port listeners

Air snort

Ettercap

Wireshark

Putty

XVI32 (hex editor)

Ip Tools / Winpcap

JD-Gui java decompiler

Windows XP,Vista,7,8,10,Serv 03/08/12,14 (10+ Years)

Cent OS, Red Hat, Ubuntu (10+ years)

Nagios / Cacti / BMC Monitoring Tools (7 + years)

BMC Suite (CTRL-M, BPPM/Truesight, TM-ART, ADDM, CMDB) (6+ years)

Visual Studio 2008/2010/2012/2016 (10+ years)

App Dynamics (6+ years)

Dynatrace (4+ years)

Selenium

Splunk (4+ years)

Entuity

New Relic

Experience

Senior Systems Consultant Architect / Solutions Specialist – December 1, 2010 – Present

Self Employed Contractor (BMC / BMC Partners) www.bmc.com (Remote / Some Travel)

Design / Install / Setup BMC Software (Patrol/APPVIS/AVM/TrueSight/ITDA/Control-M) from the ground to Production.

Develop KM’s, Custom integrations, maintain monitoring, and perform upgrades for monitoring solutions.

Configure / setup 3rd party software solutions in a highly available manor.

Design and architect custom integrations for holistic views of enterprise applications.

Communicate with clients regarding their concerns and needs. Strives to fulfill these by any means necessary.

Develop and maintain custom monitoring systems.

Design automation systems for IOT and SBCs.

Develop integrations for vendor software to on prem or cloud based systems.

Design architecture diagrams for full stack applications (saas or on prem systems)

Install/configure/Performance test Enterprise monitoring systems and conduct monitoring reviews.

Develop custom dashboards for single pane of glass NOC users for easy incident assessment.

Communicate best practices for enterprise monitoring to NOC/TOC and engineers.

Perform specialized training to engineers.

Reverse engineer legacy systems for investigating performance and design flaws.

Senior Professional Services Technical Consultant September, 2019 – April 15, 2020

AHEAD (http://www.thinkahead.com) (40% Travel) (Remote)

Perform Health Checks of potential clients while providing constructive feedback for enhancements or upgrades

Rollout / Deployment / Instrumentation of POC / POV and LIVE monitoring solutions including Appdynamcis, logic monitor and Dynatrace.

Develop any integrations needed for client for both POC and LIVE environments using a variety of languages.

Automate any repetitive tasks for Professional Services team at Ahead, such as adding db collectors, Business Transactions and Dashboarding via custom GUI’s, JSON, and CSV imports.

Perform Customer upgrades to on premise Production systems minimizing downtime of monitoring following all itil and itsm standards.

Perform migrations from other monitoring tools to Appdynamics for client, providing 100% uptime of monitoring agents and policies.

Perform Knowledge Transfer / Training to clients and internal team members as needed.

Design and write up Migration plans / tasks for project management.

Meet with stake holders to perform demos of products as well as technical staff to perform in-depth analysis.

Enterprise Monitoring Tools Engineer / Architect December, 2016 – December 2019

Blue Cross Blue Shield Association (http://www.bcbsa.com) (Consultant)

Ensure monitoring systems are configured and architected in a highly available manor.

Perform upgrades and hotfixes for Monitoring Systems (BMC / AppDynamics / Custom systems)

Setup/configure synthetic monitoring via Dynatrace.

Configure and evaluate monitoring + tactics for live products for entire company.

Monitor 5k+ servers, manage monitoring for them singlehanded.

Design new ways for products to be monitored, both vendor and custom applications.

Develop custom integrations using powershell, perl, python, shell, c#

Manage xmatters, appdynamics and bppm 9.6 tools.

Senior IT Operations Tools Architect October 1, 2016 – May 29th, 2020

Morningstar Inc. (http://www.Morningstar.com)

Ensure monitoring systems are configured and architected in a highly available manor.

Perform upgrades and hotfixes for Monitoring Systems (BMC / AppDynamics / Custom systems) 9000+ Servers

Oversee a team of 7 monitoring engineers – ensure timelines for projects are met.

Meet with stakeholders and perform budgeting for monitoring systems.

Ensure application teams are following best practices and guidelines for monitoring of systems/services.

Research and implement new and updated monitoring tactics.

Develop custom integrations using wide variety of programming languages.

Migrate from cacti / nagios / Zabbix to centralized tool set (bmc)

Linux Systems Engineer (Core Services / Architecture) April 1, 2015 – October 1, 2016

Morningstar Inc. (http://www.Morningstar.com)

Configure and setup various Enterprise Services for use in Live,HA,DR environments and ensure monitoring systems are configured to alert on various system/service issues.

Work with teams on integrating various services together to create a manageable architecture.

Review and coordinate with teams on service architecture best practices.

Resolve major incidents with services and work with vendors to get services/systems online as quickly as possible to minimize downtime for customers.

24/7 - Global Network Administrator (Technology Operations Systems) August 15, 2012 – April 1, 2015

Morningstar Inc (http://www.Morningstar.com)

Monitor, Support, and Troubleshoot Global Network Infrastructure (4,000+ Servers/Devices).

Configure and setup various systems and service monitoring systems.

Troubleshoot and configure IIS and AD services.

Examine current SOP’s are efficient and to-date.

Examine, troubleshoot, and repair system/hardware failures.

Automate any manual process that can eliminate human interaction, build processes, backups, etc.

Build / Clone and allocate resources from ESX servers / Clusters for new virtualization servers.

Help internal customers with any problems they may have, (PW resets, Ad Groups, Email, Printers, Backups, etc.)

Patch Servers / Desktops using Microsoft System Center.

Perform Performance testing and load balancing on servers/applications/network infrastructure.

Data Management Analyst February 14, 2012 – August 15 2012

Morningstar Inc (http://www.Morningstar.com)

Continued development of Back Office Services Client Management System for 300+ Clients.

Imported and reconciled financial data.

Overseen the automatic downloads for clients.

Overseen the Virtual Machine usage/distribution for DMA’s.

Developed the Currently Used Product Support Application for keeping track of calls, and known issues of Principia Cams and Morningstar Office Products.

Software Developer May 3, 2010 – February 13, 2012

Morningstar Inc (http://www.Morningstar.com)

Troubleshoot code and fix errors, bugs, and submissions with defined turnaround times.

Build and release Program Changes for Principia Cams product.

Worked collaboratively and closely with other developers to ensure strict coding techniques.

Served as a resource to Tech Support, and Back Office Services.

Ensured New Development is consistent with other parts of software package.

Implemented and Designed Back Office Services Client Management System for 300+ Clients.

Wrote Standard Operating Procedures for development and testing process of new software.

Lead SASS Systems Engineer - Operations - January 5, 2009 – July, 2009

Innovative Management Technology Services (Contracted by Lockheed Martin)

Ingests/Audits data for NARA Electronic Records Archive System.

Generate and examine reports created by/for sass operations team.

Created Automation scripts for sass team to use to verify integrity of Archived data.

Designed database for easy book keeping for sass operations team.

Automated Import process for data into the Sun Systems Archival Servers.

Store Manager / Systems Architect June 15, 2004 – August, 2008

Totally Wireless Inc

Installed, designed, and integrated surveillance systems for B2B customers.

Overlooked 6 employees in two retail stores.

Created E-Commerce websites and CMS systems.

Implemented, Designed and Coded POS for retail stores.

Increased retail sales revenue by 200%

Installed, Setup DHCP, DNS, AD, exchange and IIS Services for clients.

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