Sales Manager

AUSTIN ADAMS

512-***-**** ******.*****.***@*****.*** Austin, Texas

linkedin.com/in/austinadamsatx

TECHNOLOGY LEADER & PROBLEM SOLVER

— People-focused approach to managing projects, streamlining processes, and maximizing resources —

IT Project Management Team Building & Leadership Business Application Expert

Hands-on IT professional with 20+ years of experience overseeing technology systems and operations to meet business demands and keep pace with ever-changing trends. Unique background managing technologies for Austin, Chicago, and New York companies—improving performance, increasing security, and eliminating downtime.

Relentless in mastering new platforms/systems—such as Microsoft Dynamics GP—for unparalleled efficiency, productivity, and interconnectivity. Proficient in project management and top-level technical support. Engaging communicator with the ability to clearly present information and recommendations to technical, non-technical, and executive audiences.

“Austin is one of those rare IT people who is a 'whole-brain' thinker. He fully understands the technical end

of the field, and has a strong affinity for the people using that technology.” Former Consultant, Southwest Key Programs

— AREAS OF EXPERTISE —

IT Planning, Strategy & Management

Team Building & Leadership

System, Network & Application Administration

Security, Reliability & Accessibility

Vendor & User Communications

IT Security & SOX Compliance

System/Software Enhancement & Integration

Complex Issue Analysis & Resolution

PROFESSIONAL EXPERIENCE

American Innovations, Austin, TX

Senior Business Systems Analyst, Microsoft Dynamics GP 10/2017 to Present

Report Administration Cross Platform Integrations Manufacturing Support

Owned all ERP support responsibilities for energy sector services company. Maintained uninterrupted, cost-effective finance, sales, and manufacturing functions through expert administration of Great Plains (Microsoft Dynamics GP) and proprietary sales platform. Deployed/integrated internally developed and third-party applications, including Salesforce.com, Arena, and internally developed sales and manufacturing applications.

Extensive reporting support including SQL queries, Smartlist Builder, Crystal Reports, and Excel Refreshable Reports.

Work closely with manufacturing and finance teams to optimize processes.

Evaluated needs, determined budgets, and made well-informed decisions regarding platform enhancement, software and system updates, and new technology acquisitions.

Working towards certification in Salesforce Administration.

Provided attentive, knowledgeable IT expertise to cross-functional users at all organizational levels.

Documented issues/resolutions, IT procedures, and application best practices.

XO Group, Inc., Austin, TX

Senior Application Specialist Manager, Microsoft Dynamics GP 6/2013 to 6/2017

100% Up-Time Seamless Integration Robust Security People-Centric Support

Optimized the technology environment for media company. Maintained uninterrupted, cost-effective finance, sales, and manufacturing functions through expert administration of Great Plains (Microsoft Dynamics GP), OperativeOne, and Zuora. Deployed/integrated internally developed and third-party applications, including Salesforce.com.

Directed projects to eliminate long-standing issues and boost performance across the GP environment; integrated with Windows Server for greater productivity, and managed/supported SQL Server back end, Citrix XenApp, and VMware.

Updated the security model, and oversaw internal/external audit teams to validate SOX compliance year after year.

Evaluated needs, determined budgets, and made well-informed decisions regarding platform enhancement, software and system updates, and new technology acquisitions.

Provided attentive, knowledgeable IT expertise to cross-functional users at all organizational levels.

Documented issues/resolutions, IT procedures, and application best practices.

Southwest Key Programs, Inc., Austin, TX

Information Technology Manager Senior Systems Administrator 7/2005 to 6/2013

Enterprise IT Management IT Cost Savings System Upgrades & Improvements User Training & Guidance

Managed and enhanced technology platforms, systems, and applications to meet the needs of 1,600 users nationwide. Oversaw project management for hardware, software, and networking issues (Windows Server, SQL Server, Microsoft Dynamics GL, BackupExec, and others). Researched and procured new technologies. Supervised and coached five team members.

Brought one of the largest nonprofits in Texas into the 21st century by selecting, implementing, and managing leading-edge systems and applications for headquarters and 40+ remote offices.

Saved >50% on vendor contract by learning, mastering, and accepting accountability for the GP environment.

Built networks from the ground up, opened new offices, managed system/solution upgrades, and oversaw support functions for all IT and communications systems/operations.

Positioned IT and technical support as essential partners to the organization—with fast, accurate project management and exceptional response times for user inquiries.

Digital Design Company, San Antonio, TX

Network Systems Consultant 7/2004 to 7/2005 (interim position)

Network & System Design Performance Improvement Infrastructure Optimization Client & User Assistance

Consulted with clients to pinpoint needs, propose solutions, and manage time-sensitive IT projects involving network, system, and IT infrastructure design and buildout. Coordinated project teams and support staff. Contributed to customer acquisition and retention by serving as a trusted and highly professional go-to person for technology initiatives.

Installed and managed enterprise solutions to improve business collaboration, increase security, and provide fast, reliable disaster recovery for commercial clients.

Engaged and educated clients on client/server solutions, and oversaw all stages of system design and implementation.

GSD&M Advertising Austin, TX and Chicago, IL

Network Systems Specialist 10/1998 to 7/2004

Network Administration Enterprise Implementation User Support & Training

Implemented and supported client/server environment and IT/communications solutions to support users in Austin, Chicago, and remote locations. Designed policies and procedures for IT operations, support, and workstation management.

Managed system upgrades and major migration projects to stay ahead of evolving trends in information technology.

Increased IT capabilities and streamlined support activities by developing educational tools that provided real-time information and assistance to IT team members and end users.

— ADDITIONAL EXPERIENCE —

Director of Information Technology Ziccardi & Partners New York, NY

Network Systems Administrator Bozell New York, NY

Systems Administrator Kirshenbaum Bond + Partners New York, NY

EDUCATION

St. Edward's University

Bachelor of Arts (BA), English Literature and Creative Writing

Transitioned to the IT field to pursue a growing love of technology and passion for tackling complex problems.

— TECHNICAL PROFICIENCIES —

Broad and deep knowledge of networks, systems, and specialized applications for business operations, communication, and project management. Full list of technologies will be provided on request.

“Austin made my job very easy through his honest, communicative approach. He is happy to go the extra mile

to help people, and he possesses a wide range of capabilities from Microsoft Dynamics to wider network and systems knowledge.” Director of North American Microsoft Dynamics Recruitment, Capax Resource Management

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