Executive Manager

Alpna Saxena

Contact: 992**-***** E-Mail: ***********@*******.***

Experienced HR professional with 12 years of rich experience overseeing HR functions including Compensation & benefits management, Strategic planning, budgeting, onboarding interviews, GPTW workshops, increases employee satisfaction by advocating for expressed needs aligning to business goals.

Professional Snapshot

Alpna has a rich & diversified experience of over 12 years in various IT companies & across functions.

Seasoned HR professional in setting up & managing human capital for a project & transitioning large & complex project across different geographies.

Delivered HR projects for clients on T&A, Training, Career mapping/building, Learning & Development & building strong teams that can execute projects with defined budgets.

Successfully designed & executed business plans & working with cross functional stakeholders across geographies.

Successfully planned & coordinated administrative procedures. systems & streamlined HR processes to enhance productivity.

Recruiting, onboarding training, mentoring & allocating responsibilities to enhance the careers of associates & take them to the next level.

Led 2 successive GPTW programs, earning 1st & 2nd Position in India & Asia for the organization. Well versed with the GPTW protocols and definitions.

Strong experience in Learning & Development. Designing, developing & implementing learning strategies/programs for various business units.

Competencies

Strategic Planning Project Management Service Delivery

Account Management Risk Management Client Relationship

Performance Management Vendor Management

Human Capital Recruitment/Management

Career Highlights

ESDS Software Solutions Pvt Ltd., Manager Sep’19- Current

As a Manager, leading deliverables for various internal functions on human capital, aligning resources, for Govt, BFSI & Enterprise verticals. Roles & responsibilities includes working with BU Heads on Strategic and tactical planning on HR operational issues, TA addressing business functions.

Redefining strategies to proactively address existing & upcoming challenges to contain attrition.

Accomplishments:

Leading a group of over 550 FTE’s through organizational hierarchy to create mature and customer centric team, working on a variety of products & services.

Successfully working with TA team on designing hiring strategy for the existing & upcoming engagements keeping in mind the challenges at hand & how to address proactively across different verticals.

Working very closely with compensation & benefit team to address associate’s challenges and how to mitigate the risks.

Successfully created large yearly budgets with the BU heads for yearly strategy planning.

Cultivate new HR practices to contain attrition & greater employee satisfaction & overall organization development.

Successfully led, managed & delivered 2 GPTW programs, thereby achieving 1st & 2nd position (Asia & India) )for the organization, thereby increasing the brand value.

Well versed with the GPTW program, its requirements and how to address within the organization.

Successfully contributed to excellent CSAT by designing programs for skill development, customer centricity wherever necessary.

Maintained excellent healthy relationship with internal & external stakeholders, partner/s with diverse end-user’s groups in supporting day to day activities across different BU’s.

Proactive risk management and healthy “Q on Q” demand forecast for capacity and training planning.

Track & monitor overall associates issues of the business unit and perform monthly touch-base calls with relevant stake holders.

Conducting TNA on quarterly basis to identify the learning requirements for different functions/projects.

Drive & instill industry best corporate culture, vision & values fulfill associates and organization needs, thereby increasing brand value & increase in revenues.

Rich experience in Strategic Partnership Management.

WNS Global Pvt. Ltd. as Deputy Manager Aug’13-Sep’19

As head of Nashik location, I was instrumental in defining the strategy for human capital & coordinating with various internal BU’s to address HR challenges.

Successfully handled more than 600 resources for various projects under different functions.

Accomplishments:

Coordinating & conducting roadshows to engage associates at WNS at various functions.

Working closely with Corp HR to strategies & define the roadmap for Nashik Location for on boarding new resources.

Heading the Learning & Development Dept. Location lead reporting to Corp HR head.

Maintaining and publishing the monthly compliance reports and dashboards to the leadership team.

Conducting TNA on quarterly basis to identify the learning requirements for different functions/projects.

Creating programs for various “role specific” career developmental road map.

Successfully managed cross cultural sensitivity training programs to address specific project requirements.

Rolled out large personality development programs, customer relationship programs.

Successfully coordinated large team building exercises, programs on how to be more “innovative & creative” with the L&D team.

Publishing monthly & quarterly reports for the BU.

Working closely with the L&D team to identify the gray areas and help them design various training programs for different functions to address associate challenges.

Facilitated L&D team design training programs for customer centricity, stress management, presentation skills etc.

Excellent CSAT score of 97%

SDG Corporation, as Sr. Executive Apr’12- May’13

Worked as Sr. Executive in the HR function, responsible for coordinating with various functions within the company for addressing the queries of the associates.

Achievements:

Worked as Sr. executive, HR working closely with various engagements in the organization to address associates queries and resolving them in timely fashion.

Facilitating different training/s for associates and conducting rewards & recognition programs to ensure attrition is minimum.

Successfully conducted HR workshops educating the associates on the policies of the company from time to time & conducting training need analysis (T&A) for the associates in consultation with the BU heads.

Running internal campaigns, fun activities, at corporate level to engage associates for different programs.

Designing & conducting training programs for associates for different processes addressing project requirements.

Achieved CSAT score of 4.8/5

Aegis Ltd, as Executive/Program Coordinator Mar’09- Apr’12

Worked as executive/program coordinator, for their HR Business Partner team on conducting training & need analysis and conducting training programs for human capital for various projects.

Achievements:

Worked as Sr. executive/Program Coordinator for HRBP function for various business functions to meet their business requirements.

Ensuring successful addressing of associates queries & conducting training for the FTE’s thereby addressing different project requirements.

Designing training workshops, conducting rewards & recognition programs, to motivate the workforce working on different programs to achieve business objectives.

Achieved attrition rate of less than 4%.

DIMS & NDIMS, as Program Coordinator/Faculty Sep’09- Dec’12

Worked as program coordinator, placement consultant & faculty thereby providing program/curriculum benefits to prospective students for enrolment into a course.

Achievements:

Worked as Sr. Program Coordinator for DIMS educating the students on the curriculum/courseware offered by the institutes.

Ensuring successful enrolment of candidates for the programs and ensuring all functions of the institutes are taken care of from admin perspective.

Running various training programs for different universities e.g. IP University, AIMA, Pondicherry University & Guwahati University at DIMS for the student & related functions.

Faculty on English & Soft skills courses for different accounts/programs.

Education

B. Sc (hon), Chemistry, Pune University 2005

MBA, Pune University 2008

Extracurricular activities

Train the Trainer – National Institute of Applied Management (NIAM)

Active member of Toastmasters Corporate Club

Vice President ‘Membership’ of the Toast masters club for consecutive 2 tenures

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