Certified Scrum Master (CSM) and Product Owner (CSPO)

Bharat Shah, CSM and CSPO ***********@*****.*** (*63) 360 - 3466

PROFESSIONAL SUMMARY

Government Healthcare Banking Manufacturing Retail Finance & Accounting Supply Chain Analytics

A highly analytical problem solver with a foundation in programming, business analytics & application management. I possess strengths in accountability, traceability, process improvement, product & project management, and business analysis. I believe a journey of excellence involves proactively discovering what matters most for businesses and timely act upon them with the right way to achieve desired and measurable journey outcomes, meaningful changes aimed to enhance business value. Passionate about defining and promoting vision of the Business Excellence Pathway to help businesses and teams.

WORK ENGAGEMENTS & PROFESSIONAL EXPERIENCE

Creative Analysts, LLC Founder and Principal Consultant 2013 – Current

Providing IT consulting and professional services involve helping organizations to define and manage product vision, roadmap, features & work items, processes & practices to bring meaningful change for an organization. Design and implement initial market viable product (MVP) and iteratively enhance to release market viable product features (MVPF). Practicing unique customized role-based use-case centric approach to document business needs, user stories with adaptable processes, tools and quality practices that fits to organizational needs. Clients include Hennepin County, Wiser Wings, LLC and State of MN agencies.

State of MN Office of Higher Education (OHE) Business Analyst (Consultant) 2018/07 – 2020/12

State of Minnesota Office of Higher Education (OHE) Technology Modernization Initiative. Establishing processes, practices and tools for business analysis and requirements management to support business domain model driven, use case centric, incremental and iterative development approach following agile methodology using Redmine tool with related plugins.

Key responsibilities:

Established requirements management plan, practices and tools to use as standards for the project/program team.

Supported business analysis and requirements related efforts for development of multiple OHE program applications.

SQL query writing for ad-hoc reporting and analyzing data from SQL server database and SQL query via Redmine tool UI.

Worked closely with business SMEs and current product owner (System Analyst) in managing product backlog and WBS.

Co-ordinated with business stakeholders, SMEs, project manager, architect, developer and QA analyst team members to iteratively implement user stories related to Business Facing Features (BFFs).

Documented end-to-end business process flow, data flow & mapping and visual models & diagrams as needed to support requirements methodology, Agile/Scrum, Use Cases, User stories using Redmine Tool with Agile Plugin.

Also, performed responsibilities as backup Project Manager to support assigned Project Manager as needed.

Researched and explored various work flow, content management, CRM / ERP type solutions, Microsoft Power Platform, Salesforce, Dynamics 365, Oracle NetSuit, Workflow first and Mifos-X to conduct data and functional gap/fit analysis and assess its feasibility for agency needs to assist IT leadership in putting together vision for future state solution platform.

Led and contributed efforts to plan, install, setup, configure and customize GlobaLeaks, open source software platform to meet agency needs anonymous reporting and to provide training, documentation and demo for key user engagement, acceptance testing part of initial rollout preparation efforts.

Hennepin County Business Analyst (Consultant) 2016/10 – 2017/12

Implemented IBM FileNet P8 (Case Manager, Adobe Forms, ICN, MS Office, etc.) for various departments like Hennepin Health and Human Resources within Hennepin County. Efforts included review and understanding of related systems, standards, regulations and guidelines. Implemented solution required replacement and/or integration with other county systems and contained review and appropriately implementing specific accessibility,

ADA and HIPPA compliance requirements. Methodology: Waterfall, Agile/Scrum, Use Cases, User Stories

Key responsibilities:

Served as ‘voice of the customer’ and supported the Scrum team;

Worked closely with business SMEs and product owner in managing product backlog;

Co-ordinated with stakeholders, project managers and Scrum team members to deliver ready-to-release product features;

Managed project related artifacts using SharePoint sites, pages, lists, standard and custom views.

Documented process & visual diagrams of the development process for the team.

Wiser Wings, LLC Product & Project Manager (Consultant) Sep 2016 – Consultation as needed

A customizable web-based, open-source networking CRM / ERP platform intended to help seniors and hospital discharge planners find the right housing with appropriate care settings, home health providers and other needs. Methodology: Agile/Scrum, Iterative, Use Cases and User Story.

Key responsibilities:

Coordinated with business sponsor, SMEs and technology vendor to define & manage product vision;

Created product road map: built and planned scope of initial minimum viable product (MVP);

Iteratively enhanced the product to release market-viable product features (MVPF);

Managed product backlog items, reporting from tool and development activities.

Hennepin County Business Analyst (Consultant) Feb 2015 – Apr 2016

Multiple projects to integrate vendor’s PCI-certified P2PE and EMV-ready credit card solutions /web services. These involved encryption and tokenization of credit card information and payment authorizations. Technologies included iNovah Point of Sale (POS) & an online payment portal / website. Methodology: Waterfall, Agile/Scrum

Key responsibilities:

Managed and tracked project contents, views, users, alerts, decisions, issues, risks using SharePoint custom metadata.

Aligned project activities and deliverables with vendor’s Agile/Scrum processes and methodologies.

Documented request management process & visual diagrams of the development process for the team.

United Health Group PM & BA Consultant Representing Business Product Team Oct 2013 – Feb 2015

Led the BA team in Business Requirements & Solutions Analysis (RSA) initiatives for enhancements to web-based suite of clinical applications. Multiple level of RSA, enterprise methodology certifications. Methodology: Waterfall RSA, Agile/Scrum

Delivered a set of key RSA deliverables consumed by various teams including:

Business Vision Document (BVD);

Program/Project Requirements Document(PRD) with Values, Functions and Qualities(VFQs) requirements;

Impact Evaluation & Solution Exploration Documents;

Business Requirements Traceability Matrix (BRTM) & Mapping to Program VFQ Requirements

Budgetary Guidance Estimates (BGE) and Solution Estimates (SE);

Story Inventory with traceability to PRD requirements and Solution Features.

Co-ordinated with PMO in early adoption of CA Clarity PPM customized tool within BIO's PMO group;

Managed project involving secure messaging of digital templates and articles for migration to Documentum EDMS.

US Bank Lead BA (Multiple Products) Jul 2003 – Sep 2013

Let BA efforts for two bank-issued corporate credit card (branded & private label) high volume and complex web-based products:

Web-based AccessOnline product include modules like includes Account Management, Program Management, Order Management, Supplier Management, Transaction processing and Reporting.

Payment Analytics intended to detect any misuse of CC program to mitigate risk, fraud detection, and loss prevention, etc.

Gathered, owned, and supported capabilities and requirements for multiple web-based platforms/products.

Methodology: Rational Unified Process (RUP), Hybrid Iterative and use case driven development life cycle using Rational Tools

GovConnect, USA Technical BA (Consultant) 2002 – 2003

For MN State Unemployment Insurance Agency (BPR strategic technology initiatives).

Major responsibilities included Business Process Improvements, BPR tool recommendations and gathering/managing business systems requirements and writing of SQL type complex queries for analyzing and reporting various business data scenarios.

COVANSYS, USA Project Manager 1997 – 2001

Multiple consulting PM and BA ERP engagements for Nash Finch and Supervalu retail and distributors clients. This both engagement involved integrated solutions with warehousing and distribution module of ERP and extensive reporting.

Managed project involving image conversions RFP for 87 counties at State of MN Office of Secretary of State.

Petrofils Co-operative Limited Developer to Dy. Systems Manager (Department Head) 1981 – 1997

Joined as developer and progressed up to the position of department head at large public sector manufacturing company. Systems department team of 20 plus developers, systems analysts, infrastructure/operation staff supporting multiple system related to business functions in following areas with multiple manufacturing facilities and sales offices across the country. Being manufacturing company involved interactions and integrating solution for various supply chain functional areas such as packaging, warehousing, distribution, retail sales, invoicing, inventory, financial accounting, payroll and human resources.

Indian Space Research Organization (ISRO) Scientific Assistant (Programmer) 1979 – 1981

Designed, developed and supported multiple scientific applications using FORTRAN programming language.

EDUCATION & CERTIFICATIONS

Sardar Patel University, India Master’s Degree in Statistics, Advanced Operations Research

Sardar Patel University, India Bachelor’s Degree in Statistics,

Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO)

RECOMMENDATIONS

Please visit the ‘Recommendations’ section of my LinkedIn profile. I can provide additional details on request.

Contact this candidate