WAYNE H. SUMMERS, PMP

Londonderry, NH ***** Mobile: 603-***-****

Email: adi3hm@r.postjobfree.com Phone: 603-***-****

SUMMARY

Global Supply Chain Engineering Program Manager, PMP and Lean Six Sigma certified, with extensive Customer Facing skills in Program/Project Management, Enterprise IT, New Product Introduction, Process Implementation, and Vendor Management/Certification. I have been particularly effective managing virtual teams to achieve program goals. My experience is diverse and includes, DAS Program Manager, Enterprise IT Program Manager, PMO Manager, Engineering Manager, Customer Services Manager, Global Project Management, and Manufacturing.

EXPERIENCE

SAI Communications

DAS Business Development/Program Manager (2013 – 2020)

Managed the East Coast Design, Quotation and Implementation Multi-Vender DAS Systems.

Tracked and Status ~ 75 Active projects, 30M/Year business to Senior Leadership

Manage and real time status for active projects and close-out loads into customer system of record

Liberty Mutual Insurance

IT Project Manager PMO Enterprise Technology Services (2012 – 2013)

Oversee the planning and implementation of one or more complex Enterprise IT projects

Implemented the Enterprise roll-out of customized real-time license reporting software across three global business units

Orchestrated Enterprise roll-out of software portfolio analysis software that allowed decision makers to view, analyze, and manage a complex mesh of interconnected enterprise-level portfolios software

SAI Communications

IUB/Ethernet Cell Tower Upgrade Program Manager (2010 – 2012)

Turf vendor for a&t cell tower upgrades UMTS and GSM responsible for both construction and T1 testing of the New England Region

Responsible for directing a team of 8 contractors, 16 field techs and 3 Verizon/Fair Point site liaisons for site scoping Statements of Work/Bid Creation.

Project manager chartered with the upgrade of 2500 cell sites in the New England region for IUB and Ethernet.

HEWLETT PACKARD CORPORATION

Global Engineering Program/Project Manager (2007 – 2009)

Personnel Systems Group notebook services management organization responsible for global supply chain assurance of service spares and strategic IT services process development.

Senior Global Program Manager chartered with establishment of end-of-life services qualification process to include IT system of record upgrades and code changes, for HDD, Optical drives, CPU and Graphic chipsets to include route cause analysis, scope definition, WBS identification, schedule development and implementation. Upon implementation averaged 50+ qualifications or end-of-life buys per quarter and 5% increase in customer satisfaction.

Project Managed program to establish warranty repair process for returned laptop hinge-ups.

Notebook Original Design Manufacture commodity manager responsible for assurance of supply, decreased global back orders from 4K+ weekly to 145.

Senior Engineering Project Manager (2002 – 2007)

Global Parts Supply Chain management organization specializing in warranty spare parts fulfillment and delivery account management.

Project Manager for the transition from internal service support to OutSourced Service partner for IT and service spares to include network definition/readiness and go live assistance

Staff level program manager accountable for Plan of Record (POR) for warranty organization, warranty cost reduction initiatives ~16M/year and services outsourcing initiatives.

Directed Program Management Office to coordinate and document all warranty initiatives.

WAYNE H. SUMMERS, PMP Page two

COMPAQ COMPUTER CORPORATION

Customer Services Manager Warranty Spares (2002)

Global Parts Supply Chain management organization specializing in warranty spare parts fulfillment service escalations and call center support for field technicians.

Managed Customer Services and Escalation Group as the single point of entry into North America for resolution on orders fulfilled. Handled < 100-part escalations per 24-hour day.

Managed and staffed front-end phone coverage people to insure metrics were met for time to pick up > 15 seconds, dropped calls < 2/per minute and closure % < 50 %.

Senior Supply Chain Project Manager (1998 – 2002)

Business Planning and Development and Multi Vendor Customer Services organization focused on customer software and hardware solution delivery.

Managed scope definition, design development and implementation of Customer Services Help Desk incident tracking software to track <100 calls per 24-hour day.

Program managed warranty initiative savings programs totaling 1.6M/year to include reverse logistics freight savings of 300K, handling and reconciliation of 100K per quarter.

Senior Project Customer Account Manager (1995 – 1998)

PC Portfolio Account Management Organization specializing in custom PC solutions Computer Special Systems Business Unit.

Scheduled and coordinated shipment to accounts, site readiness review, initial set up, installation and service support.

Implemented a process to improve quoting, design, and manufacturing process, reduce quote to delivery cycle by 50%, order to delivery cycle from two days to 24 hours.

Engineering Manager (1988 – 1995)

Server new product introduction group responsible for design for manufacturing and remote new products start-up.

Designed and Implemented test engineering strategy for five remote manufacturing sites.

Managed 16 test engineers focused on design for manufacturing, development and introduction of new products.

EDUCATION

B.S. Technical Management, Southern New Hampshire University

A.S. Business Technology, Mt. Wachusetts Community College

A.S. Data Processing, Mt. Wachusetts Community College

PROFESSIONAL DEVELOPMENT

PMP Certification, Project Management Institute

Certified Green Belt Lean Six Sigma

AFFILIATIONS

Program Management Institute & NH Chapter PMI

HP Alumni

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