Coordinatrice - customer service

NATHALIE MAROUN

CONTACT

E-mail:

********.********@*****.***

Address:

****, ****** *******,

Orleans, Ontario

SUMMARY

Experienced coordinator specialized in Education, Learning and Development, with a demonstrated history of working in Continuing Education and Education in Eco- citizenship and Sustainable Development. Professional communication skills include fluency in English and French and excellent presentation skills. EDUCATION

Lebanese University, Beirut

M.S. BIOLOGY & MARKETING

2008-2010

Lebanese University, Beirut

B.S. BIOLOGY

2005-2008

LANGUAGES

• English: Business Fluent

• French: Proficient

• Arabic: Native

PROFESSIONAL EXPERIENCE

03/2020 - 10/2020

PROJECT COORDINATOR

CHAIR OF EDUCATION IN ECO-CITIZENSHIP & SUSTAINABLE DEVELOPMENT, USJ UNIVERSITY, BEIRUT

• Implementing & managing projects for Education in Sustainable Development.

• Evaluating the course of the project and reporting its status to the management.

• Writing and drafting proposals and concept notes.

• Developing Training Programs while Integrating technologies into digital learning

• Producing tools for internal and external communications and awareness raising activities 09/2016 - 02/2020

CORPORATE TRAINING COORDINATOR

CENTER OF CONTINUING EDUCATION, LEBANESE AMERICAN UNIVERSITY, BEIRUT

• Drafted and issued training proposals aligned with corporate learning objectives.

• Prepared training budgets and secured relevant approvals.

• Assessed instructors’ performance and effectiveness of training programs providing recommendations for improvement.

• Formulated and implemented marketing activities and strategies to promote training program, and collected information to evaluate the results. 05/2011 - 08/2016

KEY ACCOUNT SALES SPECIALIST

HOSPIRA, A PFIZER COMPANY, BEIRUT

• Met and exceeded sales targets and key performance indicators as set by the company.

• Developed long term business relationships within key hospital accounts to increase sales

• Acted as a primary liaison between the key accounts and the organization.

• Analyzed customer sales and the competitive environment to make strategic recommendations to further develop sales within the key accounts. SKILLS & COMPETENCES

• Project planning

• Strategic planning

• Communication Skills

• Time management

• Sales & negotiation

• Presentation skills

• Microsoft office Suite

• Digital learning platforms

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