Customer Care Manager
Resume:
Pierra Kagendo Kariuki
P.O Box, **
adi38m@r.postjobfree.com
PERSONAL PROFILE
A highly motivated career production with excellent intrapersonal skills, Well trained, self-driven, highly adaptive, very hardworking, dedicated and very passionate.
CAREER OBJECTIVE:
To be a responsible and resourceful employee dedicated to value addition, for personal, organizational and entire community growth and benefit; to work in an organization that is rewarding, embraces diversity and encourages growth and development.
EDUCATIONAL BACKGROUND
2014-2017 CO-OPERATIVE UNIVERSITY OF KENYA
Bachelor of Science in Finance
2009-2013 ST. ANNES GIRLS KIRIARI HIGH SCHOOL
Kenya Certificate in Secondary Education
2000-2008 KUBUKUBU MEMORIAL BOARDING PRIMARY SCHOOL
Kenya Certificate in Primary Education
MAJOR STRENGTHS;
Ability to work with minimum supervision
Ability to work as a team member and participate actively and positively
Ability to learn and adjust quickly
Good interpersonal skills both written and spoken
Innovative & creative
ATTACHMENT WORK EXPERIENCE
KENYA WOMEN FINANCE TRUST
Period: September 2016 to December 2016
Position: Business development officer
JOB DESCRIPTION AND DETAILS
1.Originating quality loans.
Marketing bank products and ensure growth to both assets and liabilities books.
Acquisition and retention of customers.
Receiving and vet credit applications against the bank criteria.
Analyze, summarize, and prepare loan disbursement documents.
Lend and make a margin to the institution.
2.Maintenance and loan repayment.
Ensure timely loan repayment.
Advice clients on cash flow management.
Risk management.
Proper follow up of loan accounts in arrears and executive due recovery.
3.Customer care
Portray and maintain polite, pleasant, and friendly attitude to customers.
Provide timely and organized response to customer questions and disputes.
Seek timely and proper solutions to customer problems.
Escalate any complex issues to relevant authorities accordingly.
LANGUAGE SKILLS
English
Swahili
Kiembu
HOBBIES
Traveling
Socializing
Reading inspirational books
ASSOCIATIONS
IYF- Participant
Presidential awards- member
REFEREES
1.Christopher Nthigah
Cell: 071*-***-***
adi38m@r.postjobfree.com
2.Jonathan Kinyua
Cell: 072*******
adi38m@r.postjobfree.com
3.Catherine Wanjiru
Cell: 072*******
adi38m@r.postjobfree.com
Contact this candidate