Service Representative Assistant

Bethany Marsch

309-***-**** **************@*****.***

Education

Greenville University, Greenville IL Aug. 2016- May 2020

Magna Cum Laude

Bachelor of Arts in Public Relations

Bachelor of Arts in Spanish

Minor in English

Dean's List Fall 2016- May 2020

Studied Abroad: ESSA Madrid, Spain Jan. 2019- April 2019 Work Experience

Scott Credit Union June 2020-

Present

Job Title: Financial Service Representative

Process financial transactions for members, respond to member inquiry regarding the operation of accounts, access to services, account discrepancies, etc

Operate computer systems to accurately post transactions, and update member account transactions and information

Educate members and potential members on products and services that may be of benefit

Communicate effectively with prospective and current members over the phone SMART Center PODCAST Jan 2020- May 2020

Job Title: Intern

Wrote, researched, interviewed, produced, and edited material for the SMART podcast

Conducted on-air interviews and presentations

Greenville University Papyrus Dec 2019- May 2020

Job Title: Section Editor

Editor for University online magazine

Managed and edited the opinion article of The Papyrus

Worked weekly under a timeline to accomplish set goals and publication deadlines

Communicated with a team about writing points, stories, and forms of execution Greenville University Advancement Office Aug. 2017- May 2020 Job Title: Call Center Worker and Student Worker

Communicated with Greenville University Alumni over the phone, encouraging them to donate as well as informing alumni on current events

Assisted in organizing and planning events for Greenville University Advancement Office

Entered and changed confidential information in the Razors Edge database

Filed alumni history, kept a record of donations, money sheets, and employee attendance Greenville University Communications Department Aug 2019- Dec 2019

Job Title: Research Assistant

Read assigned materials and wrote research reports

Assisted with production tasks for podcasting projects

Created logos and flyers

Created and organized two successful campus events for the Greenville University Media/Communications department

Attained a strong understanding of research methodology Bilingual Skills

Bilingual in Spanish

Lived with a host family in Madrid, Spain for four months and traveled across Europe and Israel Skills

Creating and maintaining media

Phone Conversation Skills

Written and verbal communication

Proficient in Garageband, Razors Edge, MS

Word, Powerpoint, Excel, Symitar

Leadership and Management

Customer Service

Problem Solving

Organizational Skills

Podcasting

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