Service Office

Balansama Marah

+1-346-***-**** [Houston, Taxes] [***************@*****.***]

IT support professional seeking a full-time role in Information Technology. Recently the Google IT Support Certificate - an eight- month IT Support program that covers troubleshooting, customer, networking, operating system, system administration, and security, and includes hands-on labs.

WORK & RELEVANT EXPERIENCE

Houston Methodist Hospital Houston, Taxas

Environmental Service Technician 02/2020

● Building service - respond to building request as give. Meeting day to day request for quality coustomer service.

Sensi Tech Hub Freetown, Sierra Leone

IT Support Specialist 2015 - 2019

● Coustomer services - reviving calls and attending to guest and coustomers request

● Setting up of the Hub - Arrangement of hub, setup for classes, events and other activities.

● Troubleshooting computer ie customer service - deliver quality Troublshooting skills of office equipments, costumer and other appliances.

● System administration - ensure the adequate performance of office systems for day to day work. Help in networking and and other software and hardware installation.

● Event planning - Assisting with event planning.

● Inventory - taking stock of office equipment ie laptops, projectors and other logistics. Saful Beach Resort Freetown, Sierra Leone

Assistant Manager part-time 2017 - 2019

● Setting up the Resort - Resort set up

● Customer service - Attending to guest and coustomers of any requests

● Staff Management - Manage employees on the day to day running of the business and meeting deadlines and deliver quality services

● Inventry - taking and keeping record of resort equipment and resort logistics. EDUCATION

B.S.c Environmental Science [2020]

Major in Development Studies

Google IT Support Professional Certificate [Dec 17, 2020] Eight- month IT Support program that covers troubleshooting, customer, networking, operating system, power point, system administration, and security, and includes hands-on labs. TECHNICAL & BUSINESS PROFICIENCIES

Technical: Windows, microsoft, troubleshooting, system administration, directory services Business:customer service or support, project assistance, improvement honest, dedicated and hardworking.

PROJECTS

Developed a database management for guests and documents, producing adequate surveys and present them in a powerpoint.

ADDITIONAL SKILLS

● People person ie adequate communication, Good in presentation.

● Execelent with Microsoft operations

● Can work perfectly and meet deadlines with little or no supervision. Detail oriented, highly organized, timely and accurate.

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