Desktop Support Engineer

DEEPAK KUMAR SINGH

E-mail: adi2li@r.postjobfree.com

Mobile: 705-***-****,

Objective

A challenging position in a professional organization where I can enhance my skills and Strength in conjunctions with contributing towards achievement of organization s goal and objectives.

Working Profile

Working knowledge of Virtualization like Hyper-V and VMware.

Upgrades & Migration of Server 2012 R2 to Server 2016

Implementing WSUS and deploying updates

Configuration & troubleshooting of DNS and DHCP

Hands on Experience with Virtualization technologies

Initiate and complete Microsoft Windows server operating system updates.

Defines the Windows desktop images standards, deployment methods and use of supporting tools and technologies: Infrastructure storage, networking, servers, load balancing, etc

On-premises Active Directory, deploy Active Directory, define static IP reservations, understand ACLs, Network Security Groups and Design Azure Compute

Design Azure virtual machines (VMs) and VM architecture for IaaS and PaaS; understand availability sets, fault domains and update domains in Azure

We have managed both on premises AD & Azure AD for Office 365 and Outlook

Plan, create, configure, manage, and monitor Azure virtual machines to optimize availability and reliability

Create and manage Azure AD tenants, manage users and groups, and configure application integration with Azure AD and SCCM.

Maintaining documentation for Citrix and application installs.

Remote Desktop Support for Citrix application.

Technical Qualification

Microsoft Certified Professional

Computer Hardware and Networking Administrator (CHNA) from N-Tech Yamuna Vihar

Academic Qualification

Graduation (B-Com) from Vinova Bhave University

12th passed from CBSE board

10th passed from CBSE board

TOTAL WORK EXPERIENCE : 3 years 6 month

CMS IT Services Pvt. Ltd. September 2018 to till date

Designation : Technical Support Engineer

Client : Bharti Airtel Data Center (NOIDA) from Sep 2018 to Till Date.

Job Profile: -

Working on the tickets as per ITIL standards i.e. through Incident, Problem and Change Management tool Service Now.

Resolved hardware and software problems and provided network troubleshooting, technical support to end-users.

Managing all Active Directory Objects such as Domain, User Accounts, Computers, File and Print Server.

Provided Remote support for problems relating to Active Directory.

Managing Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise

Create user ID's, roles, groups OU's etc.

Deploying Antivirus Patches using Group policy.

Analyzed and diagnosed DNS/DHCP/VPN and other networking issues.

Record technical issues and solutions in logs.

Monitor the performance of the computer systems and address issues as they arise.

Configure antivirus software to fully protect IT environment.

Test software performance throughout the desktop network to ensure peak

performance.

Install computer hardware and software on desktops to keep versions current.

Network with LAN/WAN and active directory for continuous company connection.

IBM Info Services April 16 to September 18

Designation : Technical Support Engineer: EUS

Client : Bharti Airtel from Apr 2016 to Sep 2018.

Job Profile: -

Installing new computer systems and configuring with domain network

Worked on MAX IT ticketing tool for various tickets related issues solutions.

Responsible for new users account creation and setup on active directory

Operating system Deployment, configuration and application support.

Monitoring Detected Threat and Virus. Removing Virus from Network & Antivirus

Updation.

Create and manage AD resources like User Accounts, Computer Accounts.

Provide support for VIP users.

Configuring Client Agents like Hardware Inventory, Software Inventory.

Hands on Experience with Virtualization technologies like Installing, Configuring and administering VMware ESXi Host 6.0 Virtual Machines. And VCenter6.

Implementation and management of VMware Cluster services HA, DRS and FT.

Installing and managing the OS and Software as per the guideline of the organization.

Configuring new Hardware and install the update of Soft wares packages

Personal Profile

Name : Deepak Kumar

Date of Birth : 23-June-1991

Father s Name : Sh. Gajender Prasad Singh

Language Known : English, Hindi

Nationality : Indian

Permanent Address : B-108, Lajpat Nagar, Sahibabad

, Ghaziabad, U.P 201005

Place:

Date: (DEEPAKKUMARSINGH)

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