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Desktop Support Office

The Bronx, NY
December 31, 2020

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Henry Williams

**** ******* ***, *****, ** ***** Email Cell 347-***-****

Looking for a Position as a System Desktop Support where I can utilize my software, hardware and troubleshooting experience for the benefit of the organization.

Certifications CCNA, CompTIA, Network + A+, and MCITP


New York Institute of Technology, NY, NY Graduated-May 2011

Bachelor Electrical Engineering and Telecommunication

Monroe College, Bronx, NY Graduated-May-2007

Associated on Applied Science on Information Systems

Training and Certifications

Red Hat Ansible Tower



Skills and Qualifications

Ansible Tower.

Cisco Routers and Switches CLI

VOIP, Acces List, and routing tables configuration

Windows 2003-Windows 2012

Cloud Virtualization, Windows Azure

Office 365, VMware, Motion, and Citrix WWorkplace. Nagio infrastructure Monitoring, and Solar Wind





Script Linux Bash Shell, Python, and PowerShell


Funfuzion Family Entertaiment Center March 3 2013 – Present

Windows and Linux System Administrator

Wrote Ansible manifests and modules to deploy, configure, and manage servers. Installed and configured Nagios to constantly monitor network bandwidth, memory usage, and hard drive status.

Designed, rolled out, and managed 300 hosts with Ansible Tower infrastructure. Wrote Python Script. Actively manage, improve, and monitor cloud infrastructure on Azure.

Managed administrative server functions including back-ups upgrades recovery management of disk space. Created and managed P2P application patches. Monitored business applications via remote desktop. Worked with end users resolving their software and hardware issues in efficient manners Pooled resources with technical personnel to accomplish system implementations

United Nations World Food Program March-2011-October 2012

Desktop Support Consultant

Provided 50% phone support and 50% onsite, managed and troubleshooting of the Cisco Unified Communications. Responsible for automation imaging and software installs on end user devices using Microsoft SCCM. Made use of the servers, clients, network configurations, and additional products like Microsoft Office. Maintain accurate record of installation including, but not limited to, quantities, serial numbers and asset numbers of installed hardware, and Software.

IBM New York, NY June-2010- February-2011

Desktop Support

Performed all levels of hardware and software systems support for need 27. Responsible for e-mail system Server, E commerce Website, SALE; Managed ERP System Open Bravo, Created flowcharts to analyze the process of all data through EDI. Created ERP usual manual with visual for use the ERP System, Analyze7 data and video delivery. I installed and managed a Cisco 2600 MPLS, and Cisco Call manager, to create DDI configuration, call routing, auto attendant, hunting, group, VM and blocking international calls to unauthorized staff.

New York Institute of Technology, NY, NY September-2007-June-2010

Desktop Support Lab Technician,

Supported and configured the Desktop for the school computers lab, monitored and configured the HP Jet printers built and maintained a Windows 2003 Server, FTP and Terminal Servers. at Electrical Engineering lab where the user could use as a virtual server to access their applications such as AutoCAD, CRM Pspice, Matlab, MS Office 2007, Oscilloscope for Frequencies Signal Analysis. Created User’s and computers account for each students for security authentication through Visual Basic scripts to create users account.

Language English, and Spanish

Reference Available Upon Request

Contact this candidate