Amir Michael +* (***) *** – **** adi2gc@r.postjobfree.com

15+ years of increasing responsibilities in the IT industry. Strong foundations in the IT industry.

Project management & ITIL foundation background backed with hands on experience.

Analytical ability, strong leadership combined with extensive experience in conception and execution.

Recognized for powerful communications skills, handle high-pressure situations in a professional and effective Manner.

Effective, Excellent forecasting, planning and organizational skills. Expertise in business administration, record keeping, planning policies, procedures, researching, scheduling, and related responsibilities to ensure productive operations.

Feb. 2018 – Nov. 2019 Bank of Montreal (BMO)

Sr. Technical Consultant (PM)

Prepared, presented and power point packages suitable for executive level audience communicating the projects progress.

Successfully Worked with the infrastructure PMO to Perform the role of PM Co-Ordinating, reporting to the lead Technology Project Manager under the directive of SVP.

Effectively managed, inspired, coordinated different teams on different projects, up to 25 people.

Successfully followed PMO, ITIL best practices, Organized / participated in weekly Project team meetings, created Projects forecasts, worked on financing…etc.

Successfully worked and liaised with global team members to develop and advance new ways to promote the business

Worked with Technical Support Analysts and Database Administrators (such as Exadata) to plan the manual or automated remediation of the set of servers and databases assigned to the Implementation Co-Ordinator. There may be 2000+ servers in a single set.

Participated in DR planning, implementation and testing.

Helped technically with Wintel 2000, 2003, 2008, 2012, 2016 (AD), VDI, VMware, Linux…etc. creation, troubleshooting and remediation (using some power shell, BAT scripting).

Liaised with application development team and business application owners to establish dates to perform servers remediations.

Successfully led EMC & Hitachi backend monitoring and alerting upgrade project

Prepared a schedule for the remediation of all servers in the set. Managed risks and issues, working with security teams.

Reported weekly progress and status of risks and issues to the lead Technology Project Manager

Prepared checklists for implementation of the remediation actions. Produced clear and concise documents /diagrams for networks and op. procedures and server’s infrastructure topologies.

Successfully led VMWare infrastructure enclosures upgrades for the bank.

Remediation of non-production & production issues according to agreed-on & arranged time frame & schedule with all stake holders

Follow-up to resolve any fallout issues from the remediation of more than 20,000 servers with focus on deliverable tasks on time and within budget.

Aug. 2013 – Dec. 2017 Canadian Imperial Bank of Commerce (CIBC)

Sr. Infrastructure Engineer

A joint project between IBM & CIBC to upgrade all bank platforms from Wintel XP to Wintel 7 Ent including branches, and all LOB’s: TB, Visa, Amicus (PC).

Successfully participated in planning and execution of major infrastructure projects in the Bank (network and enterprise).

Successfully Prepare and present power point packages suitable for management / executive level audience.

Successfully worked with global partners and team members overseas to support, maintain and test the infrastructure environment worldwide.

Successfully supported – as part of a team – bank production environment as well as PAT, UAT Environment.

Successfully implemented Designed & Engineered AD GPO per business needs

Supported PAT, UAT & PROD. Projects Implementation for the enterprise with teams focused on track to deliver projects within time & budget.

Successfully participated in Projects initiation, planning, implementation and closing

As part of infrastructure team, reviewed and adjusted the existing AD setup

Successfully Participated in Enterprise XP upgrade to WIN 7 on Intel platforms.

contributed to the planning of the WIN 7 deployment which included application compatibility with Internet Explorer 11 Enterprise.

Successfully implemented and supported OS’s hardening (Win Batches, Linux STIGs)

Successfully built and supported Virtual machines using VMware on ESXi (5.X & 6.X) and hyper-V on Wintel 2012, 2016 OS bare metal (type 1 & 2 hypervisor) and applied firmware and microcode updates, PKI.

Custom designed SCCM & Altiris packages / solutions for the Bank

Successfully supported EMC NetWorker, TSM, netbackup, avamar back products.

Successfully Created optimized windows VDI image using VMWare horizon on ESXi host.

Effectively led new initiatives to improve LOB’s of the Bank

Successfully supported and managed incidents along with application deployment work

Successfully met the deadlines set by business on high visibility / high risk major projects

Effectively engaged in Wintel 10 preplanning and provisioning for upcoming migration

Effective in depth exposure to cloud services & service providers dealing with other teams

Worked with Technical Support Analysts and DB Administrators (Exadata) on troubleshooting

Aug. 2011 – Jul. 2013 Royal Bank of Canada (RBC)

Technical Consultant

A joint project between HP & RBC to migrate Datacenter from OCC to SCC with 45 waves

Successfully participated in the Migration waves (3000+ servers Win / Linux) as Issue manager to lead and co-ordinate issue resolutions.

Successfully participated with the infrastructure team in the transformation & migration initiative to plan and implement the new network infrastructure

Successfully as an Issue manager supervised, coordinated with different teams, admins. To resolve issues, arise during migration, especially P2P, P2V and V2V migrations.

Effectively also worked on coordinating and liaison between upper management and execution teams.

Successfully supported TSM, netbackup, avamar and several other backup solutions.

Successfully utilized security SW (F-Secure) and patch management SW

Successfully deployed & managed IBM Security Directory for existing & new servers.

Part of the ISL (Instruction Set Lead) responsible for writing migration instructions to move data center from OCC to SCC (PAT, UAT)

Successfully reviewed and adjusted the existing AD setup, helped with the migration.

Participated in DR planning, implementation and testing with global team members.

As part of the IR team, we were responsible for writing migration templates, modifying them for migrating over 6000 servers

The process included discovering the servers, preparing the migration scripts, participate in the cut over process.

Template Instructions were created in T-, T0, T+ and Backout timeline

Template / Instructions were customized according to each server’s configuration: SQL, TSM, NAT, DB2, WAS, MQ, IIS, .NET…….as well as HW config.

Instructions checked by QA team before obtaining Wave Managers approvals.

Effectively used RBC tools: eMPIR, UCMDB, Jupiter, OneSource to write scripts for the migration.

Effective in-depth exposure to cloud services & service providers dealing with other teams

High experience with different network protocols including: DNS, RPC, TCP, IGMP, SNMP, DHCP, BGP

Worked with Technical Support Analysts and DB Administrators (Exadata) on troubleshooting

Aug. 2006 – Jul. 2011 IBM (Global Finance)

Senior Data Centre Engineer

Successfully led & managed a team of 3 people (onshore) and 10 people (offshore) and liaised with LEAN management

Successfully participated in the Global Datacenters estimating, designing, implementation and migrations of datacenter (including Wintel, Unix and other O.S.). Especially dynamic data: AD, SQL, Exchange, Web application. Used VMware converter to migrate physical to virtual servers (P2V) &(V2V) static data servers.

Effectively involved in IBM Global Delivery Framework, applying knowledge of NOC (IBM & Customer) operations protocols utilizing ticketing and problem / management processes (CA, manageNOW, JIRA, footprints.).

Effectively involved in the infrastructure planning, integration and deployment of new servers’ components, attending project meetings to understand business requirements, work with team members to design, implement the requirements

Successfully Custom built Wintel O.S. 2003, 2008, 2012, R2. Using CBMR and deployed using IBM director, SCCM.

Effectively assisted with security SW (McAfee Threat Intelligence Exchange).

Successfully deployed & managed IBM Security Directory for existing & new servers.

Effectively kept monitoring, patching and track of inventory using IBM & MS tools (Director, SCOM, WSUS.).

Successfully installed the pre-requisites for SCCM: Schema & AD extension, IIS, WebDAV, WSUS, configured SCCM sites, boundaries, AD integration & publishing, discovery methods, SQL, WSUS integration and dependencies.

Successfully Monitored and adjusted server workload trends to ensure optimum utilization of server resources.

Effectively Supported application, troubleshooting, enhancements, maintenance and provided technical support on software issues remote management & administration using RDP, Citrix, VNC.

Successfully automated processes by scripting: VB, Bat, power shell.

Successfully identified barriers and suggested strategies to overcome them and maintained an appropriate knowledge of updated technology and ensured effective system design and implementation.

Participated in DR planning, implementation and testing globally as per Customer preferences and SLA.

Backup & restore, modify O.S. as needed, helped troubleshooting apps. (Exchange 2003, 2007, 2010 & SQL 2005, 2008, 2012, TSM, MS-clustering.).

Successfully used Ent. Backup tools such as EMC NetWorker, TSM, netbackup, avamar

Successfully Built/updated all infrastructure & evaluated, selected and applied emerging tools and techniques and supported the development of business/technology proposals.

Successfully worked on clients’ adherence to IT security rules and best practices. Assisted in auditing finding and complying with IBM security policies, aligning business objectives, technical capabilities and physical infrastructure.

Successfully ordered, assembled, racked up, installed, built up custom servers and supported the infrastructure for more than 10000 IBM & HP servers (e-Series, Blade Center, x-Series, etc…….) running Wintel 2000, 2003, 2008 & R2, Linux (RH) O.S. within the CDC for clients such as: GM, Air Canada, University of Alberta, TD bank, Bell Canada, CIBC, Aldo, Rogers, OMERS……

Effectively participated in business cases cost estimations (HW life cycle, resources, SDLC, PMLC)

Successfully support Cisco routers / switches, VOIP products (Nexus 5000 & 7000, CAT 3650 & 3850)

Successfully supported, configured, managed EMC storage, iSCSI, FC cards & Switches technologies

Successfully built and supported VMware machines on ESXi (4.X & 5.X) and applied firmware and microcode updates.

Successfully Participated in consulting, influencing and architecting solutions and delivered complete solutions applying business delivery processes & technologies.

Successfully & effectively participated in RCA analysis to evaluate, resolve and avoid recurrence in future.

Effectively documented changes and steps taken in business standard wherever there were lacks of documentations.

Successfully assessed enterprise risk with proper recommendation on mitigation with proven Ability to work/liaise effectively with business, IT stakeholders.

Successfully architected, designed, implemented the migration of 400+ users from SAMBA environment to Wintel 2003 AD

Effectively communicated & coordinated with IBM senior management during projects implementation especially re-planning, re-prioritizing, re-allocating resources to adjust to business changes.

Participated in all aspects of IT operations including networks, HW / SW upgrade, datacenters, application support, Change Management, Problem Management, SDLC, PM, ITIL, securing assets.

Jun. 2005 – Aug. 2006 Microsoft

Enterprise Platform Support Engineer

Successfully wrote and participated in writing 3 KB (knowledge Base) articles for Wintel 2000 & Wintel 2003, Wintel 2003 R2, SBS

Successfully provided Support for Microsoft Products globally for clients as part of Microsoft PSS Team working on support calls escalated by first tier engineers and updating CRM.

Effectively used support and built-in tools such as ADSIedit, LDP, replmon to scope and troubleshoot issues.

Effectively resolved & troubleshot Directory Service problems, GC, FSMO roles, schema problems, seizures, Group policy, security policy problems, FRS & DFS (Wintel 2003 R2) replication problems, Terminal server, Exchange (5, 5.5 & 2007) issues, Kerberos, secure channels.

Effectively resolved & troubleshot Directory Service migration (NT to AD), implementation, VERITAS netbackup problems.

Worked with other Microsoft support engineer groups (Performance, Networking, SMS, Exchange, SCOM, Setup) to resolve problems, PKI problems, DNS problems, Domain, Forest migration problems

Analyzed log files, events for troubleshooting errors.

Successfully used Office Live Meeting, documented problems, solutions and provided strong technical opinion on leading-edge Microsoft technical Trends

Successfully used Microsoft tools and Knowledge Base Articles (internal & external) to resolve problems.

Supporting Enterprise clients (U.S. Army, U.S. Navy, Boeing, Banks, Air lines, etc…..) with hundreds of DCs & member servers ranging from NT to 2003 environment

Azure Fundamentals certified Self-Study

CompTIA Security + training, CompTIA Project + training Self-Study

(MCSE) & (CCNA) trained and certified Medcom College of Technology, Cairo

Post grad. Prof. Diploma in IT with honor (M.Sc. Prep.) DeVry University, Toronto

B.Sc. Degree in Computer Engineering Alexandria University, Alexandria

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