Jheane Mae R. Bermudez
adi2g4@r.postjobfree.com
July 14, 1998
Block 7 Lot 16 Garden Villas 2, Brgy. Macabling,
Santa Rosa City, Laguna
Technical Skills
oTechnically proficient in Microsoft Word, Excel, and Powerpoint
oVisual Basic Programming
oInternet
oResearch
oAdvanced and Auto CAD
o
Summary of Skills and Experience
oCall Center Operations
oSkip Tracing and Internet Research
oComplaint Handling and Issue Resolution
oCustomer Support and Telephone Sales
oOrder Processing and Transaction Management
oData Entry and Database Administration
Work Experience
Call Center Representative
Concentrix Nuvali, Santa Rosa Laguna
oHandled more than 30 customer interactions per day, giving friendly, polite, and detailed service to ensure customer satisfaction and superb customer service experience
oMemorized all company services to be able to answer customer questions quickly, and be proactive to give customer the best options that will benefit them the most
oCollect all the customer’s information and enter collected data into various customer service software
oTaking and inputting orders into proprietary system. Providing customers with their order numbers and approximate delivery date.
Customer Service Representative (Retail and Billing)
TeleTech Santa Rosa, Old National Hi-Way, Santa Rosa Laguna
oHandled a retail and billing account in Health Care Service Corp. (Blue Cross and Blue Shield)
oInforming health insurance members about their premium and policy status
oProcessed applications for health insurance enrollments
oProcessed member’s health insurance payments and current amount due
Educational Background
BS Electronics and Communications Engineering – 3rd year
Polytechnic University of the Philippines (2015)