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Service Representative Customer

December 31, 2020

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Jheane Mae R. Bermudez


July 14, 1998

Block 7 Lot 16 Garden Villas 2, Brgy. Macabling,

Santa Rosa City, Laguna

Technical Skills

oTechnically proficient in Microsoft Word, Excel, and Powerpoint

oVisual Basic Programming



oAdvanced and Auto CAD


Summary of Skills and Experience

oCall Center Operations

oSkip Tracing and Internet Research

oComplaint Handling and Issue Resolution

oCustomer Support and Telephone Sales

oOrder Processing and Transaction Management

oData Entry and Database Administration

Work Experience

Call Center Representative

Concentrix Nuvali, Santa Rosa Laguna

oHandled more than 30 customer interactions per day, giving friendly, polite, and detailed service to ensure customer satisfaction and superb customer service experience

oMemorized all company services to be able to answer customer questions quickly, and be proactive to give customer the best options that will benefit them the most

oCollect all the customer’s information and enter collected data into various customer service software

oTaking and inputting orders into proprietary system. Providing customers with their order numbers and approximate delivery date.

Customer Service Representative (Retail and Billing)

TeleTech Santa Rosa, Old National Hi-Way, Santa Rosa Laguna

oHandled a retail and billing account in Health Care Service Corp. (Blue Cross and Blue Shield)

oInforming health insurance members about their premium and policy status

oProcessed applications for health insurance enrollments

oProcessed member’s health insurance payments and current amount due

Educational Background

BS Electronics and Communications Engineering – 3rd year

Polytechnic University of the Philippines (2015)

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