Manager Recruiter

RESUME

Mansha A Kazi

Email: **************@*****.***

Mobile No: 992-***-****

PROFILE SNAPSHOT

Passionate learner, give expert contribution to all projects, Dedicated in building fundamental skills and expanding knowledge.

Top Skills

Basic Computers

Strong Communication

Positive attitude

Pressure management

Time management

Work load management

Quick Learner

WORK EXPERIENCE

Worked with Zeeman Events as a Event Manager for 1.7 years (January 2018 to July 2019)

It was my own business.

Increasing productivity of my team.

Team Management.

Quality Management.

Time Management.

Knowledge Sharing.

Hiring Freelancers for a particular project.

Décor Management/Planning.

Organizing the Office Events, Birthday Parties, Baby Showers, Food arrangements and much more.

Worked with Sitel India Pvt Ltd as a Customer Service Executive for 3.5 months

(July 2019 To November 2019)

Managing relationships of clients, Enhancing advisory relationship.

Got rising superstar award in the first month for best performance.

Handled maximum number of calls and queries was a top performer consistently until I was selected at the HO of the company.

Quality management.

Got selected to work in HO of Whitehat Jr as a Phone Recruiter. Worked with Whitehat Jr Education as a Phone Recruiter and Relationship Manager

(November 2019 to June 2020)

Managing Relationship with Clients.

Worked as a Phone Recruiter of our tutors.

Product & System Training for new joiners and prepare them for certification.

Providing Services to Paid Customers.

Helping in class support.

Helping in product building for customers better experience.

Understanding clients needs and giving top notch services without a flaw.

Was a part of technical department to resolve basic queries of the customer related to camera and microphone during the class time.

Schedule management of clients.

Escalation Handling.

Query Resolving in TAT.

Handled almost 714 clients at a time.

Had the best call record of 140 outbound calls connected in my batch.

Was one of the member of former operations team of 8 members. Working with Toppr Codr as a Relationship Manage (July 2020 to till date)

Handling Escalation.

Query Handling.

Customer Support.

Class support.

Co ordinating with the teacher team and the students.

Demo scheduling confirming and assisting.

Strategy Planning for the team.

Managing Relationship with Clients

PERSONAL DETAILS

Address : 409, Dr D’monty Bldg, Jain Mandir Marg, Bandra (W) Date of Birth : 22nd July 1998

Marital Status : Single

Gender : Female

Nationality : Indian

Language Known : English, Hindi, Urdu

Hobbies : Travelling, Adventure and Learning new things EDUCATIONAL QUALIFICATION

B.Sc Graduate in 2019

Place: Mumbai

Date:

(Mansha Kazi)

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