Employee Relations Manager

Curtiss Ebron, Jr. SHRM-CP

Reno, NV *****

775-***-**** • ********@*****.*** • https://www.linkedin.com/in/curtiss-ebron-jr-shrm-cp

QUALIFICATIONS SUMMARY

Charismatic and driven professional with sound knowledge in all facets of business management, continuous improvement, human resources, maintenance programs, customer service, and integrating human resources organization-wide; seek to add value to HR Business Partner position.

Operational Efficiency and Effectiveness: Transformational change agent skilled in providing oversight of business operations, driving facilities management, initiating growth-focused strategies, overseeing organizational development, identifying areas for improvement, managing equipment maintenance, and establishing continuous and process improvements to optimize safety, efficiency and quality, and ensure operational excellence.

Workplace Engagement: Personable and intuitive trainer, mentor, coach, and employee champion and advocate skilled in providing thought leadership, directing human resources and recruiting operations, driving performance management, and introducing team performance programs, HR strategies, best practices, laws and regulations, and policies and procedures to ensure optimal employee engagement, development, growth, and satisfaction.

Administrative Functions: Adept in strategic planning and analysis, driving succession planning, and contract and compensation and benefits administration processes, managing P&L, budgets, and payroll, and performing audits.

Relationship Development: Communicative professional able to cultivate loyal and long lasting business relations, swiftly address and resolve issues, and consistently deliver stellar customer service.

Key Strengths: Strategic thinker with solid business acumen, outstanding communication and interpersonal talents, and meticulous work ethic; leverage strong insights in HR, policies, and criteria, proficient at engaging with and inspiring workforce, strengthening skills of staff and leadership, achieving positive change, transitioning from one critical task to the next, and contributing towards the continued success of the business.

EDUCATIONAL BACKGROUND

Bachelor of Science in Human Services 2011

University of Phoenix, Reno, NV

Certifications

Certified Professional (SHRM-CP) Society of Human Resources Management

Affiliations

Society of Human Resources Management – Northern California Chapter

National Association of African Americans in Human Resources – Northern California Chapter

Northern Nevada Human Resources Association

Boys and Girls Club Mentoring Program

Volunteer for TEAM UP program at Rita Cannon Elementary

Technical Proficiencies

KRONOS PeopleSoft Microsoft Office Suite OCSD ERL PVA EMAP SMART (Waste Management)

PROFESSIONAL EXPERIENCE

PODS Moving and Storage, Reno, NV

Human Services Business Partner (5/2019 – current)

Collaborate with executive leadership and operational leaders to achieve business goals while maintaining compliance with federal and state regulatory divisions.

Partnering with various HR teams, as well as contributing to projects that included the creation and execution of new policies, assisting in the revision and implementation of employee handbook(s), new hire orientation program, exit surveys, employee surveys and training.

Consult with department heads to understand training and development needs across their functional groups in order to identify, patterns, etc, and presents recommendations as part of organizational training needs.

Work with leaders in order to execute all annual HR processes for organizations in an efficient and effective manner.

Identify and recommend opportunities for improvement.

Waste Management, Reno, NV 4/2005 – 8/2018

Site Manager (8/2013 – 8/2018)

Oversee and coordinate operations of personnel across multiple lines of business, schedule and manage resources, and assist with P&L reviews to ensure budgets achieved. Align business objectives with employees and management across business units, and consult with and guide management on human resource-related issues.

Boosted workplace engagement, productivity, morale, and best practices by introducing related strategies.

Optimized equipment utilization, equipment maintenance, labor, and material costs by leading the creation and launch of innovative programs.

Raised safety 33.33% YOY, increased efficiency of commercial and residential departments 25%, and improved industrial department 50% by overseeing focus groups accountable for continuous improvement (CI) projects, directing business operations, capturing and relaying key service deliverables, safety, and equipment issues, assessing route demand/volume, establishing potential gains from re-routing, and suggesting re-route options.

Achieved Monthly Gold status scores in areas of safety, efficiency, and customer service, and obtained regular top three scoring in market area comprising 22 sites across Northern Nevada and Northern California.

HR Shared Service Model (1/2014 – 2/2016)

Directed operations of Leadership Academy, and drove development and execution of HR strategy for organizational design, staffing,, employment processing, payroll operations, talent management, succession planning, safety and health, recruitment, legal compliance, policy interpretation, performance management, employee relations and retention, legislative compliance, vendors contracts, deliverables, and labor relations. Utilized HR shared services business model to manage staff needs, established goals and action plans, and supported recruiting, workplace investigations, union grievance proceedings, and disciplinary actions.

Elevated employee engagement, morale, and trust by directing and coordinating quarterly team building events, and initiating innovative employee activities.

Instrumental in establishing organization’s Leadership Academy on West Coast by leading the development and implementation of Academy’s operations and requirements.

Strengthened growth, quality, and productivity while striving for continued sustainability of organization by devising and launching effective people strategy, leveraging human capital to maximize organizational capability and service delivery, facilitating employee advocacy, and fostering employee engagement.

Enriched skills and efficiency of management by equipping leaders with tools and training to ensure company objectives accomplished, positioning leaders to identify, create and implement CI projects, encouraging progress and need for change within organization, and mentoring operational staff within assigned market area.

Amplified efficiency, and further developed and enhanced interpersonal relationships by supporting OD/HR Manager, and assisting with developing leadership skills, and driving trust building and conflict resolution.

Additional Experience

Lead Dispatcher Waste Management – Reno NV

Psychological Rehabilitation Specialist Alliance Family Services – Reno, NV

Customer Service Representative Dispatcher Charter Communications – Reno, NV

Assistant Supervisor Team Lead Sibayan Recreation Center, City of Reno – Reno, NV

Yeoman United States Navy – Fallon, NV

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