Customer Management

Lilian Alnimri

Address: **** ******** **. ********** **, 37073 Phone number: 615-***-**** Email: ******.*****@*****.*** An undergraduate in Aviation Management at Middle Tennessee State University. Skilled in public speaking with the ability to remain organized while managing multiple tasks. Bilingual in communication including Arabic and teamwork. Skills & Abilities

• Proficient in Microsoft

• Quick Learner

• Critical Thinker

• Strong Work Ethic

• Creativity

EDUCATION

Bachelor of Science in Aviation Management Graduated in May 2020 Middle Tennessee State University Murfreesboro, TN Minor in Business Administration GPA: 3.5

Relevant Coursework:

Airport Management Communication Principles of Marketing Flight Safety Fixed Base Operations Management Principles of Management Crew Resource Management Principles of Management Information Systems Aerospace Materials Airline Management Airport Planning & Design Airport Operations WORK EXPERIENCE

Seasonal cashier June 2015 – December 2019

CITGO Greenbrier, TN

• Cash Register Operations

• Customer Service- proceed customer complaints and improved customer relations

• Maintained Shelves Stock

Involvements & Awards

• Member of Women in Aviation Organization August 2019 - Current

• Dean’s List December 2016 -December 2020

• NASA Focus Lab as Crew Scheduler August 2019- December 2020

• MT Diversity Scholarship Spring 2019- Fall 2020

• FEMA Certificate of Introduction to Incident Command System, ICS 100

• FEMA Certificate of An Introduction to the National Incident Management System

• FEMA Certificate of Incident Command System for Initial Response COMMUNITY OUTREACH

American Red Cross October 2018 - Current

Nashville Rescue Mission March 2017 - Current

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