Sales Service
Resume:
Joseph Herring
Dothan, Alabama **301
***.******@*****.***
Detail-oriented, excellent interpersonal communication and relationship-building skills, listen
attentively, communicate persuasively and follow through. An unwavering commitment to
customer service, with the ability to build productive relationships, resolve complex issues, and
gain customer loyalty.
PROFESSIONAL EXPERIENCE
RUAN -08/2019
Dispatch Coordinator
Nightly task includes:
Assist the management team in supervising dispatchers and dispatch activity and provide team leadership and direction as required.
Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
Monitor drivers' hours of service to prevent DOT violations.
Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
Monitor and promote safety in all areas of dispatch.
AAA COOPER TRANSPORTATION, DOTHAN AL- 05/2015 – 07/2019
Network Coordinator - Operations (05/2015 - 07/2019)
Responsible for coordinating the efficient movement for AAA Cooper’s nightly line haul operation. Worked directly with Terminal Management, Terminal Supervision, Linehaul Drivers, and reported directly to the Director of Network Support.
Handled breakdowns and emergencies
Handled fuel management
Assisted with all after hour calls and com data
Took first report of accident calls and transferred over to safety department
Tasked a region that overlooked interline movements that contained over 350 dispatch movements per night
Oversaw and monitored the nightly moves and schedules ensuring on time pickups and deliveries
Played a key role on the Amazon team, which was AAA Cooper’s largest account in 2016. Was very instrumental in the planning process daily and tracked every load we moved with them.
Was a big part on a project that was set up to help control views on nightly dispatches throughout regions getting freight from FEC to End of lines and ensuring schedules were utilized at capacity for cost savings
Kept up with reports to maintain no loss of visual aspects of transition from day to night shifts of line haul concerns and made plans to be more efficient throughout line haul process.
Was tasked to help train new dispatchers that came aboard as new hires
Very knowledgeable of DOT laws and attended a monthly group training to stay up to date on safety laws
Reported results daily
Interacted closely with peers and other regions
Proficient computer skills including LTL38, Microsoft Office, Microsoft Excel, and OneNote
Excellent analytical and problem solving skills
CARMAX, DOTHAN AL- 01/2014 - 05/2015
Customer Specialist 3 - Sales (01/2014- 05/2015)
Maintain outstanding sales performance constantly. Complete in and out of state DMV, and
any title work needed. Train and guide new hires and struggling employees to success.
DOTHAN KIA, DOTHAN AL - 01/2012- 01/2014
A company specializing in the buying, selling, trading and servicing of automobiles.
Sales Advisor (01/2012 - 01/2014)
Worked with customers to fulfill their transportation needs. Included test drives, credit
applications, vehicle information, delivery of vehicles, and final sales. Maintain quality
customer service to previous customers.
Accomplishments:
• Was able to complete sales challenges with high scores in keeping with dealership
standards.
• Many happy customers. Some are still friends to this day.
WALMART DISTRIBUTION CENTER 7019 - 05/2009 - 01/2012
Trainer/ Shift Lead (05/2009 - 01/2012)
Train all new hires to perform their job at the highest standard. Manage dock out times along
with 2 floors and 200+ employees to ensure the correct product is going to the correct store in
a timely manner.
Accomplishments:
• Certified Hazmat tech
• Era Free
• Never missed a dock out
EDUCATION / PROFESSIONAL DEVELOPMENT
DOTHAN HIGH SCHOOL - Dothan, AL
Graduated in 2004
Contact this candidate