Administrative Assistant Mortgage
Resume:
Elica Agustin
Frederick, MD **701
adi224@r.postjobfree.com
Obiective: To obtain a receptionist/administrative position in an office
Education:
Governor Thomas Johnson High School — Frederick, MD 1994-1997
Emanuel Bible Institute — Frederick, MD 2016-2018
Work Experience:
J&A Carpentry — Frederick, MD
Administrative Assistant
© Organized files, contracts. scheduled appointments
© Received guests and clients, Handle incoming calls
Recording information as needed
e Helped with achieving operational goals
Ordered materials/monitored expenses
2013-2019
Citi Mortgage — Frederick, MD 2008-2013
Default Reporting Mail Processor
© Collaborated with colleagues to develop procedures on how to open, sort, and efficiently
deliver time sensitive mail.
Communicated with other departments in the default sector to assist with business
procedures.
¢ Organized and updated mortgage borrower profiles using company specific computer
programs.
© Keceived mortgage payments updated the company’s system and sent the checks to the
financial department.
Citi Mortgage — Hagerstown, MD 2013-2015
Reporting Analyst
Analyzed documents and information to make decisions on how to better service
ted with Housing for Urban Development (HUD) to extend time sensitive
on defaulted mortgages.
1999-2005
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