Energetic Program Manager with 5+ years of delivering projects and interdepartmental products. Proven management skills and the ability to interpret, analyze and adjust to new data. Creator of protocols for major new products including training materials, inter-department information transfers and project baselines.
Key Qualifications (Project Management & Field Operations)
Web Development Experience
Custom Software Development
Product Lifecycle - Testing/QA/Rollout/Support
• Team Lead & Developer (i.e., Training, & Support of Team Members)
• Provider of customer service (i.e., education of products/services/etc.)
JAN 2020 – Sept 2020
Field Service Technician – Level 2 Trialspark, New York, NY
Coordinated equipment delivery, site deployment/service, and vendor service with internal and external stakeholders.
Balanced inventory levels and scheduling equipment delivery and removal. Tracking costs associated with deployments, service visits, and vendor services.
Configuration and physical installation (where applicable) of all TempOps systems.
. Remote and onsite troubleshooting of all components of these systems. Participation in an on-call rotation for management of mission critical alerts - e.g. - temperature sensor connectivity or storage appliance failure.
Leader Driven Reliable Confident Team Player
ACCOMPLISHMENTS: Revamped the distribution and monitoring system company wide.
MAY 2018 – DECEMBER 2019
Field Operations Coordinator Facebook (Canvas Infotech), New York, NY
Oversaw a field operations team of 11+ people in 15 states collecting data.
Prepared and developed ways to meet or exceed projections through efficiency, quality assurance, and eliminating redundancy.
Led cross-functional team optimization to help ensure the successful execution of operations, experiments, and team organization.
Technical understanding and hands-on software engineering experience.
Created training materials and new employee training protocols.
ACCOMPLISHMENTS: Consistently exceeded daily and monthly quotas
DECEMBER 2017 – MAY 2018
Field Operations Manager/Analyst Facebook (Canvas Infotech), New York, NY
Managed a team of 10 in 13 states.
Maintained schedules and execution of multiple data collection projects. Performed advance scouting to prepare for and kickoff projects.
Communicated project progress and status to management.
Developed national training guide for relevant teams and staff. Similar experience doing field operations, or data collection work.
Performed cable, telephone, and internet installations and repair
Troubleshot technical issues
ACCOMPLISHMENTS: Created the protocols for the PVD program.
MARCH 2016 – SEPTEMBER 2017
Field Operations Specialist Google (Adecco), New York, NY
Responsible for managing teams of 15 - 25 people involved in GEO data surveying.
Worked in a cross functional team to help ensure the successful execution of operations, experiments, and team organization.
Supported quality control processes of installed hardware and survey data.
Strategized to change and adapt to client requests & challenges and assisted in implementing those strategies and ensured all team members understood the processes involved.
Trained over 10 associates.
Managed traveling logistics for team members.
Monitored employee spending and project costs to ensure budget was met every week.
Surveyed 2000+ venues across the Northeast United states collecting high quality location data for use with improved Google maps and location accuracy.
Utilized proprietary software and hardware.
Full Stack Web Development New York Coding and Design, CERTIFIED DECEMBER 2015
History, BA Lehman College, Bronx, NY