SIVANATHAN.G

E-Mail:adi1ya@r.postjobfree.com

Phone: +91-996*******

Alternate: +91-754*******

Assignments in IT- Assistant Manager with an organisation of high repute in the IT industry within India.

P R O F I L E S UMMARY

PGDMA in ITPL with over 12 years of experience in Providing Technical Support, Installation and Configuration of Software/ Applications and Networks on PCs.

Experience in handling networks, servers and systems; sound knowledge of working & dynamics of desktops, laptops, printers, servers and networks with abilities in optimising system performance and efficiencies.

In depth knowledge of organising, planning & controlling aspects of technical support services and maintenance.

Expertise in all activities related to assembly, testing& quality checking of all range of laptops and desktops.

Proficient in working on operating systems like Windows 2000, XP, VISTAOS.

A keen communicator with honed interpersonal, problem solving and analytical abilities. C ORE C OMPETENCIES

Managing – Cross functional team coordination, Vendor/ Outsource(AWS server /7 Star services/Microsoft Soft I Cloud, Maxworth,First-system,fronter) resource management, Project Plan development and maintenance, Risk management to sustain schedule and End-to-End communication management.

Managing – All the types of software Like Microsoft outlook 2016 / 2013, Quick Heal Anti-virus, win10, Win8.1, Win7, win server 2000 & 2016.

Managing - All service operations, implementing services plans and policies for the organisation and ensuring accomplishment of the business goals.

Monitoring – All the types of software and asset data list update reporting on monthly& yearly basics. O RGANISATIONAL E X P ERIENCE

Feb 14-2020 – Still with Kasthuri & co Pvt LTD, Chennai as IT Assistant Manager: Role:

Managing – Server HP DL 380 10 th generation with windows 2019 Os.

Managing – All the types of software Like Microsoft outlook 2016 / 2013, Quick Heal Anti-virus, win 10, Win 8.

Managing – All types of Hardware’s like Camera control, Desktop’s, Laptop’s, Printer’s, Server’s

Managing - All service operations, implementing services plans and policies for the organisation and ensuring accomplishment of the business goals.

Monitoring – All the types of software and asset data list update reporting on monthly Basics.

Managing-Cloud backup took daily, weekly and monthly.

Managing – Cross functional team coordination, Vendor/ Outsource (AWS server / 7 Star services/ Microsoft Soft I Cloud, Maxworth, First system,frontier ) resource management, Project Plan development and maintenance, Risk management to sustain schedule and End-to-End communication management.

Monitoring – All the types of software and asset data list update reporting on monthly & yearly basics. Feb 6-2019 – Feb 8th 2020 with Akami Ayurveda Pvt LTD, Kerala as IT System administrator Engineer: Role:

Managing – All types of Hardware’s like Camera control, Desktop’s, Laptop’s, Printer’s, Server’s.

IT Asset management software / hard ware issue solvation.

Managing the ERP Modules.

Managing – All the types of software Like Microsoft outlook 2016 / 2013, Quick Heal Anti-virus, win 10, Win 8.1, Win 7

Perform systems management, performance and monitoring of networks.

Works with team to perform capacity planning of storage and IO performance.

Work in close collaboration with development teams and provide technical leadership of project related automation of application rollout.

Managing - All service operations, implementing services plans and policies for the organisation and ensuring accomplishment of the business goals.

Provide technical support, asset in the evaluation of new products and services, and may manage vender service level agreements.

Documentation and resolution of any outstanding issue on a day to day basis, provide technical support for daily operations of office and remote staff.

Manage and configured the Grand steam devices (wifi / Telephone), Internet Protocol TV, Various Configuration in PON Like Telephone,Wifi,Tv, Data etc.

Apr’16-2017- Jan 31-2019 with Tammy Trade PVT, Mumbai as IT System administrator Engineer: Role:

Managed all activities for installation of Win 10, win 8.1, win 7, Ubuntu and configuration of desktop drivers and Installation of new PCs and Laptops in the organisation.

IT Asset management software / hard ware issue solvation.

Executed configuration of LotusNotes6, 6.S&7Mail, detected defects in the process and troubleshooting the same

Tracked issues and faults in Lotus Notes archive database, replication, location documents & workspace properties and resolved the same by conducting troubleshooting activities

Managed the configuration installation of internal/external modems VPN & LAN cards for Internet and IP address in LAN on desktop & laptops; managed all troubleshooting activities in LAN, VPN & wireless networks

Undertook all installation, assembling, disassembling, hardware Implementation, software and Antivirus Updating processes as and when required

Managing – Cross functional team coordination, Vendor/ Outsource (AWS server / 7 Star services/Microsoft Soft I Cloud) resource management, Project Plan development and maintenance, Risk management to sustain schedule and End-to-End communication management

Managing – All the types of software Like Microsoft outlook 2016 / 2013, Quick Heal Anti-virus, win 10, Win 8.1, Win 7

Managing – All types of Hardware’s like Camera control, Desktop’s, Laptop’s, Printer’s, Server’s

Managing - All service operations, implementing services plans and policies for the organisation and ensuring accomplishment of the business goals

Monitoring – All the types of software and asset data list update reporting on monthly Basics

Managing-Cloud backup took daily, weekly and monthly Apr’12- Oct 30/10/2016IT cons E - solutions, Mumbai as Technical Support Engineer (Working for Wipro InfoTech, Client of HDFC ATM Support Network Team L2, Mumbai). Role:

Managed all activities for installation of Windows 98, XPsp2, Vista, 2000, 2003and configuration of desktop drivers and Installation of new PCs and Laptops in the organisation

Executed configuration of LotusNotes6, 6.S&7Mail, detected defects in the process and troubleshooting the same

Tracked issues and faults in Lotus Notes archive database, replication, location documents & workspace properties and resolved the same by conducting troubleshooting activities

Managed the configuration installation of internal/external modems, VPN, AT&T & LAN cards for Internet and IP address in LAN on desktop & laptops; managed all troubleshooting activities in LAN, VPN, AT&T & wireless networks

Undertook all installation, assembling, disassembling, hardware Implementation, software and Antivirus Updating processes as and when required

Handled lying of cables, crimping and structural cabling implementations

Installed Desktop Application, SAP Front End, MSOffice 2003, Adobe Reader 8, WinZip, security software like Antivirus Trend Micro 8.0andLANDesk application

Resolved day-to-day desktop problems and networking problems

Oversaw the operations of network printers entailing installation, troubleshooting and creation of printer queues in various servers

Executed Antivirus up gradation on servers and installation of service packs and patches

Maintained backup server and took daily, weekly and monthly backups. Highlights:

Bagged the Best team performance award in recognition for handling more issue and troubleshooting for continues 8 months.

Received an appreciation Mails from manager/customer for Best performance for handling more issueand troubleshooting for continues 8 months.

Resolved technical issues like lotus traveler note sync in mobiles and I resolved within 20 minthat led to stop thetop escalations to the organization.

Jun’09 – Feb’12 Acer India Pvt. Ltd., Pondicherry as Quality Control Engineer Role:

Conducted Final Testing of Operating Systems Of Win, Win Vista, Win 2003 & Win7 Professional, assembled all new PCs such as desktops & laptops and handled troubleshooting activities for the same

Provided support for all technical issues & faults in manufacturing processes and resolved technical issues raised by the production team

Gathered customers’ requirements, understood their problems and provided prompt solution to their issues

Studied and analysed failures and defects in laptops, desktops & motherboards

Managed all activities related to process automation, product release& QA functions to ensure maintenance of high levels quality & productivity

Highlights

Successfully delivered the product much before the deadline committed to the customer leading to repeat business by the client in 2010; was recognised and awarded an appreciation letter for the same Jul’08 – Jun’09 HCL Infosystems Ltd., Pondicherry as Apprentice Role:

Handled all assembling activities and conducted tests & quality checks of all laptops & desktops in the organisation

Knowledge of Windows 2000, XP, VISTA OS Loading and Testing Evaluation

Executed loading of RHEL, SULINUXOS configured LAN add on cards

Managed the maintenance of all PCs and performed troubleshooting activities A C ADAMIC D E T A I L S

2016 Post Graduate Diploma in Project Management ITPL from We-School (currently studying). 2008 Diploma in Electric & Electronics Engineering from Krishnasami Polytechnic College, Cuddalore with 76% 2002 10thfrom Balavihar Higher Secondary School, Nellikuppam, Cuddalore with 70% I T S K I L L S

Applications: Microsoft Office (Word & Excel), Lotus notes, Lotus Traveller, outlook 2013 / 2016 Operating System: Windows 10, windows 8.1, windows 7, Ubuntu, win XP,win server 2019. Technical: Installation, Assembling, Disassembling, Hardware Implementation, Software updates, VPN, Lotus Traveller, Remote support, Camera Configuration, Outlook configuration. P E R S ONAL D E TAILS

Date of Birth: 25th May 1985

Permanent Address: KellarugunamPost, Natham,Panruti-TK, Nellikuppam,Cuddalore -607105 Languages Known: Tamil, Hindi, Marathi,Malayalam,English Date:

Place:

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