Antoaneta Borisova

Richmond, VA ***** 804-***-**** adi1vr@r.postjobfree.com

SKILLS

Sales Account Management Customer Service Written and Verbal Communication Skills Time Management and Organization Skills Team Player

FINANCIAL EXPERIENCE

Wells Fargo Bank, Richmond, VA May 2019 – 01/30/2021

Personal Banker

Open and manage retail, small business, and commercial deposit accounts by building long-term customer relationships.

Provide immediate support for current and future home mortgage customers.

Originate credit card applications, personal and small business loans, and lines of credit.

Open and manage estate and trust accounts.

Work with affluent customers to connect with financial advisors and licensed bankers.

Perform managerial functions including leading team meetings and discussing goal attainment strategies and policy updates.

Develop digital implementation strategies for the branch.

Capital One Retail Bank, Richmond, VA June 2018 – May 2019

Customer Service Coordinator

Sold new banking products and services. Managed retail bank accounts.

Resolved complex problems with multiple software programs in a timely manner.

Worked with customer’s confidential information.

Troubleshoot online banking services, Zelle, Digital Wallets and business banking.

BB&T, Richmond, VA May 2015- June 2016

Teller

Performed teller functions including as cash handling, balancing cash, and transactions.

Handled customer complaints, disputes, and fraud issues.

Balanced treasure records and cash vaults.

Balanced daily vault and managed money shipments.

Virginia Department of Taxation, Richmond, VA February 2017 – June 2018

Administrative Assistant III Legal Collector

Worked with customers and Virginia Court System to collected court debts.

Issued legal actions and negotiated payment plans based on Virginia Court Laws.

Managed payment plans for Virginia Court System.

Ensured all work performed meets legal, compliance, and risk regulations.

Facilitated communication and coordination of collection process with emails and incoming calls.

Antoaneta Borisova adi1vr@r.postjobfree.com Page 2

Hilton Richmond Hotel & Spa, Richmond, VA April 2016 - February 2017

Sales Coordinator

Supported 7 sales managers and the director of sales in daily operations, selling and planning the future events.

Completed administrative functions by outlined due dates.

Created marketing and sales materials and managed in-field promotional marketing campaigns.

Handled all contacts with guests and clients planning meetings, events, groups with Sales department. Made referrals based on sales market.

Organized of all items needs for sales leads, direct mail pieces and promotions.

Checked email daily and followed up on any group leads.

LEADERSHIP and MANAGEMENT EXPERIENCE

Wyndham Hotel, Richmond, VA February 2013-April 2016

Hotel Baquet Manager

Managed daily banquet operations of various events including weddings, business meetings, sport events. Handled daily operations including weekly scheduling, and banquet sales and revenue.

Managed daily a team of 15 - 20 members and worked with other hotel departments to successfully expedite hotel events.

Trained, mentored, and developed workers, focusing on premium customer service delivery.

Coached employees and hired new ones. Conducted 1-on-1 and weekly group team meetings.

EDUCATION

Bachelor of Science, Health Science, Physical Education and Exercise Science,

Virginia Commonwealth University (VCU)

Associate of Science, Science, J. Sargeant Reynolds Community College (JRCC)

Bachelor of Science, Physical Therapy, Medical University Sofia, Bulgaria

CERTIFICATIONS and LICENSES

Branch Business Advocate

Notary Public

NMLS and Safe Registered

TECHNICAL SKILLS

Proficiency in Microsoft Office, Excel, Power Point, Publisher, Outlook

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