Technical Support Analyst
Resume:
Ivan D. Ortega
CHULA VISTA, CA 91914
TEL 619-***-**** EMAIL adi1v1@r.postjobfree.com
Highly self-motivated and goal oriented professional. Strong multitasking skills and comfortable working in a team environment as well as independent. Experience in technical support over the phone and face to face. Excellent ability to learn on the fly and adapt to changing environments. Technical support skills in Mac and PC environments. Setup new hire and replacement Mac and Windows workstations.
Experience:
TECHNICAL SUPPORT ANALYST, HITACHI VANTARA SEPT 2016 - PRESENT
Phone support for resolution of Enterprise technical support issues including hardware/software configuration problems, product failures, and technical inquiries. Collaborate with colleagues to find the best solution for customers. Create customer facing and internal knowledge base articles on new solutions or information that can assist in future cases.
QUALITY ASSURANCE, SONY INTERACTIVE ENTERTAINMENT JAN 2015 - SEPT 2016
Contracted by Yoh to work for Sony Computer Entertainment of America as a Quality Assurance Specialist. Helping to make sure first party titles reach a high standard quality product for consumers. Communicating with teammates to make sure that we quickly and efficiently find issues and bugs. Writing reports on issues found on a daily basis. Setup new hire and testing environment workstations.
IT SUPPORT, SAN DIEGO COMIC CON OCT 2013 - MAY 2014
Contracted with ‘Robert Half Technology’ to work with Comic Con International as the sole person for their IT Department. Implemented a system to inventory all equipment in the office. Installed a backup solution for all computer workstations in the office, both Windows and Mac OS. Write a report at the end of the week once the task was completed.
GENIUS, APPLE STORE OTAY RANCH NOV 2007- OCT 2013
Began as an Apple Sales Specialist informing customers on all Apple products available. My knowledge of a wide range of products outside of Apple, contributed to my success. Shortly after I was given a promotion to a Mac Technician, where I supported Mac hardware and software, as well as Mobile iOS hardware and software.
Education:
PLATT COLLEGE SAN DIEGO 2004-2006
BS Computer Animation, 2006-2007 / AA Multimedia Arts, 2004-2006
KNOWLEDGE IN:
● Spanish Speaker
● MS Office
● Windows OS
● Mac OS
● Over the phone verbal skills
● Write Knowledge Base articles
● Testing Applications(QA)
● Small network support
● Windows/Mac Technical Support
● Printer Support
● Photoshop
● Illustrator
Referrals:
Peter Song
Co-Worker
Mike Falcone
Manager
Justin Park
Co-Worker
Contact this candidate