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Restaurant Management

Cornwall, NY, 12518
December 30, 2020

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Cassandra Evans

Monroe, NY *****


Over 20 years of large-scale/high volume restaurant experience. Manages fast-paced shifts with effective communication and consistent attention to customer service. Skillfully trains new team members and delegates tasks to meet business demands. Dedicated and outgoing, with high attention to detail and organization. Exceptional work ethic and eager to start a new career in restaurant management with a growing company.

Authorized to work in the US for any employer

Work Experience

Key Holder/ Bartender (& trainer)/ Server (& trainer) CRG - Newburgh, NY

April 2007 to January 2020

• Assisted management team with daily operations including opening and closing restaurant.

• Coordinated with team to meet sales target, ensure customer satisfaction, and follow company procedures to increase productivity.

• Gave input of hiring decisions and interviews.

• Assisted with inventory and ordering.

• Maintained personal records, schedules, and reports for all employees.

• Supervised efficient working of all departments and assigned shifts, administered pre-shift meetings, and rectified all service of staff.

• Created and implemented training manual for FOH staff (Bartenders/Servers). Key Holder/ Bartender (& trainer)

Hideaways- Bourbon Street - Monroe, NY

July 1995 to December 2014

• Assisted owners with daily operations including opening and closing restaurant, cash drops, inventory and ordering, staff scheduling.

• Gave input of hiring decisions and interviews.

• Monitored and managed guest complaints to ensure satisfaction, and administer efficient follow-up.

• Maintained and ensured compliance to establish food quality and standards.

• Networked with local businesses, vendors, and restaurant professionals in the area. Education

Bachelor Degree in Early & Elementary Education/ Psychology William Paterson University - Wayne, NJ

September 2010 to June 2014


• • Proven leader • Strong verbal and interpersonal communication skills • Customer service expertise

• Extremely organized • Keen eye for detail • Problem solving skills • Multitasking • Team oriented

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