Professional Summary

Skills

Work History

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BOYNTON BEACH, FL • 216-***-**** • adi1na@r.postjobfree.com Ambitious Unit Clerk /Certified Nursing Assistant with extensive experience patient care in hospital and private homes. Strong communication skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care. Relationship Development

Customer service

Problem Resolution

Computer equipment

First Aid/CPR

Organization

UNIT CLERK. / PATIENT CARE ASSISTANT, 08/2010 to Current Delray Medical Center – Delray Beach, Florida

Responded to and resolved diverse patient issues with speedy and knowledgeable assistance. Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.

Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.

Answered unit calls and took messages for healthcare staff to maximize team productivity. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Answered multi-line telephone system, provided information and directed calls. Charted vital signs and added telemetry strips to charts. Arranged discharges and patient transportations.

Prepared admissions charts and scanned records.

Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Education

Managed multiple projects simultaneously using organizational and analytical skills. Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Kept reception area clean and neat to give visitors positive first impression. Patient Care Assistant, 06/2010 to 10/2017

TRUSTBRIDGE OF HOSPICE – West Palm Beach, FL

Completed documentation of care, hospital actions and patient activities. Monitored ongoing care and proactively corrected problems. Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Responded to patient lights to handle needs and enhance overall comfort. Upheld confidentiality requirements and regulatory compliance guidelines in all areas. Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate.

Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.

Planned, prepared and served meals and snacks according to prescribed diets. Worked with patients and families to develop future plans and discuss care actions. Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

CNA: Nursing Assistance, Patient Care, 04/1994

Five Star Nursing Acadamy - Knoxville, TN

Continuing education in CNA

Customer Service / Data Entry Clerk: Computer General Office Skills, 04/1995 Five Star Acadmy - Knoxville, TN

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