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Desktop Support Engineer

Chennai, Tamil Nadu, India
December 30, 2020

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System Administrator Mobile: +91-999*******




To achieve meaningful employment with a company as a System

Administrator/Engineer, which will allow me to address and solve the

technical needs, by applying my experience within the areas of system

administration and accomplishing deadline driven projects.


. Hard-Working SYSTEM ADMINISTRATOR Professional with 6+years of


. Extensive experience in installation, administration and networking in

various environments.

. Provided technical expertise for IT network design, implementation,

optimization and upgrade.

. Monitored the LAN network environment including routers, switches,

firewalls, Internet access and software applications.

. Performed troubleshooting and diagnosis to hardware/software network

failures, and provided resolutions.

. Provided administration support, accessing network systems.

. Excellent troubleshooting and technical support abilities.


Amtek Auto Ltd (July 2016- Till Date) -System Administrator

. Installed, configured, and troubleshoot Desktop, Laptop and Server

Operating Systems.

. Create and Manage user accounts, groups, printers and controlling

access rights.

. Performed day-to-day administration functions, backup and restoration.

. Configuring Renault Nissan portal and generating D-Note based on RAN


. MS outlook configuration, Outlook backup, restore and troubleshooting

. IBM lotus notes configuration and troubleshooting, Enterprise

activation in Blackberry, Lotus traveler configuration.

. Creating, Maintaining and Monitoring the LAN network environment

including routers, switches, firewalls, Internet access and software


. Working with Fortigate 40C firewall and creating policy and giving web

access based on user.

. Giving support to machine level system and software like die casting,

balancing and CMM machines.

. Responsible for all Administrative activities.

. Responsible for maintaining the Data's Backup on regular Basis.

. Troubleshooting the LAN network issues.

. Co-ordination with ISP service providers on link issues.

. Installed and maintained various standard software's as per


. Managing user accounts and giving share & security level permissions.

. Provided technical support for hardware/software configurations and


. Installing and Updating Antivirus and Firewall.

. Installing, Configuring and troubleshooting both Local and Network


. Negotiating with supplier and purchasing new branded computer


. Fixing Biometric device and configuring attendance and HR payroll


Wipro InfoTech Under the payroll of Nebula Computers Ltd (Dec 2012- Oct

2015) - Desktop Support Engineer

. Provide quality service to users in all assigned tasks, in minimum

turnaround time.

. Managing and Maintaining a Team size of 10 members and assigning jobs

to them.

. Providing technical support for hardware, network and software issues

and give resolution via telephone/email/chat for clients and end


. Troubleshooting Desktop, Laptop and computer peripherals for various

hardware and operating system problems.

. Provided support for application related issues through remote tools

like Team Viewer

. Installation of windows operating systems.(windows XP/7/8)

. Troubleshooting network connectivity, remote access, and new website


. Providing remote support for the users through RDC and Dame Ware.

. Mail client's configuration Outlook express, Thunderbird and ms

outlook and taking backups.

. Hardening OS thereby increasing performance of the system and

restricting unwanted access of resources.

. Understanding the severity levels and closing the calls on priority

basis to achieve 100% SLA.

. Upgrading computer hardware systems based on client requirements.

. Responsible for updating Symantec antivirus definitions.

. Installing and configuring both Local and Network Printers.

. Creating users, Groups, Profiles and implementing the security

policies using Active Directory management.

. Creating and modifying user's mailbox, functional mailbox and Groups.

. Installing and configuring File and Print server, DHCP server, DNS


. Configuring and troubleshooting of software's like MS-OFFICE, VPN

CLIENT, CITRIX, Symantec, Spark, OCS inventory software etc.

. Solving problems related to Website connectivity through Citrix

Platform, Importing and Exporting certificates from clients for citrix


. Co-ordinate with various Teams and giving first level support to

Server level and Network level issues.

. Managing and Maintaining a Team size of 10 members and assigning jobs

to them.

. Stay current with system information, changes and updates.


. B.E. Electronics and Communication Engineering from Sri Balaji

Chocklingam Engg college, Arni.Affiliated to Anna

University During 2007-2010 with 68%

. Diploma Electronics and Communication Engineering from Priyadharshini

Polytechnic college Vaniyambadi in DOTE During 2004-2006 with 67%


. Operating System : WINDOWS 7,Windows 8,Windows XP,

Windows Server 2003 and 2008 Standard R2.

. Softwares : Microsoft Office 2003,2007,2010 and 2013,

Symantec antivirus, Quick Heal antivirus,

Mcafee antivirus

. Hardwares : ACER, HP, DELL, D-LINK, Netgear


Date of Birth : 17th April 1987

Sex : Male

Nationality : Indian

Communication Address : No.23, West Mada St,

Maduravoyal, Chennai-600095.

Language Known : English -Read, Write and Speak

Tamil - Read, Write and Speak

Telugu - Speak.

Email ID :


I hereby declare that the information furnished above is true to the

best of my knowledge.





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