Service Representative Customer
Resume:
adi1dp@r.postjobfree.com
Block * lot 12, Rosewood,
Village Tagapo, Santa Rosa,
Laguna, Philippines
CAREER OBJECTIVE
To work in an organization where I could find a career growth and fully apply my skills and talents in the field of computer and communications. EDUCATION BACKGROUND
Graduation Date: March 2019
• Certificate of Chinese Language
Guang’an Vocational and Technical College
Guang’an City, Sichuan Province, P.R.China
Graduation Date: July 2015
• Bachelor Degree of Computer Science
Marien NGOUABI University
Brazzaville City, Republic of Congo
Graduation Date: June 2012
• Certificate of Sciences
Reconciliation College
Brazzaville City, Republic of Congo
SKILLS
PERSONAL
PARTICULARS
Citizenship : Congolese
Age : 24 years old
Date of Birth : September 18, 1996
Place of Birth : Brazzaville
Country : Republic of Congo
Marital Status : Single
Gender : Male
WORKING EXPERIENCE
• Call center Agent / Customer service Representative (MTN-Congo) Brazzaville City, Republic of Congo (March 2016 – February 2018)
• Job descriptions
Use effective sales and soft-skill communication techniques to qualify prospective clients, present solutions, overcome objections or to convince the client;
Responds to telephone inquiries about the company’s products or services following standard script and procedures. Investigates customers complaints and resolve the problems. Documents details of telephone conversations and actions taken.
• Teaching French and Mandarin online
Diliman preparatory school
Quezon City, Philippines (September 2020 – July 2021)
• Teaching French and Mandarin online
Department of Foreign Affaire Agents
Batangas, Lipa, Philippines (February 2020 – December 2020) Call Center Worker
Customer Reception
7 / 10
Inbound Calls
8 / 10
Outbound Calls
9 / 10
Customer Service
10 / 10
Upselling
10 / 10
10 / 10
10 / 10
9 / 10
9 / 10
10 / 10
10 / 10
10 / 10
English
French
Verbal Communication
5 / 10
Chinese (Mandarin)
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